Bank Patient Service Advisor
Nuffield Health Glasgow Hospital | Outpatients | Bank | Part Time
Shifts: Monday – Thursday between 8am-9pm, Friday 8am – 6pm & Weekend availability
£12.01 per hour
At Nuffield Health, the UK’s largest healthcare charity, everything we give our patients, members, and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Join our journey. It starts with you.
As a Patient Service Advisor at our Glasgow Hospital, you will provide vital support and have a natural flair for forging strong relationships. You will need to be a confident and customer-focused communicator with the ability to manage, appraise, and interpret the right data, and to present it in a timely and professional manner. You will have good IT and keyboard skills. Experience within an administrative or customer-facing environment would be a real advantage.
Responsibilities
* Handle customer enquiries (both via telephone and website), supplying customers with information about the services offered at the hospital.
* Communicate with customers both over the telephone and via email, and where necessary face to face providing excellent customer service.
* Provide customers with information regarding Hospital services and treatments ensuring all requirements/queries are dealt with effectively.
* Log enquiries on the Hospital CRM and oversee the customer journey.
* Undertake bookings for the customers ensuring full adherence to GDPR.
* Ensure all customer interaction is undertaken in a timely manner.
* Work closely with Consultants and Medical Secretaries in order to provide services for patients.
* Provide a warm welcome on arrival to all visitors to the department - patients, consultants, and visitors.
* Transfer clinic lists, in a timely and accurate manner, onto our Patient Information Management System (PIMS) ensuring attention to detail and checking patient details to avoid creating duplicate records.
* Monitoring and associated actions in connection with departmental email inboxes.
* Allocating clinic rooms and co-ordinating bookings with medical secretaries, consultants, and other members of staff.
* Checking in patients and booking future treatment appointments at the desk and via telephone.
Requirements
* Excellent customer service skills
* Proven experience in customer service
* Excellent written and verbal communication skills
* Excellent interpersonal skills and a good level of IT literacy
* Good organizational skills
Helping you feel good
We want you to love coming to work, feeling healthy, happy, and valued. That’s why we’ve developed a benefits package with you in mind. This includes holiday pay in line with the working time directive, heavily discounted gym membership as well as other select benefits from helping the charity live its purpose.
Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.
Nuffield Health Glasgow Hospital
Located in the heart of the West End of Glasgow; you will be working at one of Scotland’s leading private hospitals. This year, we embarked on phase three of our multi-million-pound refurbishment, adding state-of-the-art equipment like our Mako robotic arm for orthopedic surgery and a new ambulatory theatre.
Join Nuffield Health and create the future you want, today
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
It starts with you.
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