Working Schedule: The weekend shift schedule may consist of 10 to 12 shifts, and the working days are currently being finalized.
Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We were founded by a team of long-time eCommerce and logistics professionals who believe retailers should be able to trust their fulfillment partners as much as their in-house team.
At Shipfusion we pride ourselves on our commitment to entrepreneurship and innovation. We are always looking for individuals who share these values, and who are looking to further their careers in a unique and rapidly growing organization!
The Opportunity:
As an Operations Supervisor, you will be a key leader in our brand new fulfillment center leading a team to drive operational efficiency and employee engagement.
Responsibilities:
* Ensure the warehouse operates at maximum efficiency, with customer satisfaction being the primary goal by managing, organizing, training, and providing direction for a team of warehouse employees.
* Achieving all operational goals and service levels alongside the operations leadership team.
* Finding creative solutions for day-to-day operational challenges.
* Maintain a safe and healthy work environment ensuring policies and procedures are followed.
* Direct and manage team in a way that promotes equality, consistency, and the feeling of value from team members.
Daily and Monthly Responsibilities:
* Supervise daily activities of the warehouse including order fulfillment, quality assurance, inventory control, and logistics coordination.
* Manage eCommerce order fulfillment while achieving established service levels.
* Work directly with our Customer Support and Account Manager teams to ensure client deliverables are met.
* Oversee dynamic and changing customer needs such as special packaging, kitting, and bundling projects.
* Lead a highly productive and engaged team while removing obstacles to drive operational efficiencies.
* Support new client onboarding and creative fulfillment processes.
* May be required to perform other duties to meet the ongoing needs of the organization.
What You’ll Bring to the Team (Required Skills & Abilities):
* 3+ years of experience leading an operations team in a warehouse environment.
* Ability to learn new technologies and custom proprietary software quickly.
* Ability to hire, coach, train, and manage a team of 10 to 50 employees.
* An ability to learn and adapt quickly in a fast-paced changing environment.
* Detail-oriented, strong interpersonal and communication skills.
* Strong time management skills, with the ability to manage various projects.
* Understanding of OSHA and regulatory compliance is a plus.
* High school diploma or equivalent (college degree preferred).
* Experience with Microsoft Excel or Google Sheets.
* Flexible to business needs and a positive attitude.
* Customer service and communication skills.
* Continuous improvement mindset.
* Startup experience.
* Knowledge of performance metrics.
* Leadership and development skills.
* Fluent in English (Spanish is strongly preferred).
Why join Shipfusion?
* Attractive Salary and Lucrative Compensation Plan: Earn what you deserve with our competitive and rewarding salary package.
* Comprehensive Health and Dental Coverage: Enjoy peace of mind with health and dental benefits for you and your loved ones, starting from day one.
* Generous Vacation Time: Recharge and explore with 15 days of paid vacation and 5 paid wellness days.
* Cutting-Edge Tech Setup: Receive a brand-new MacBook shipped to you, plus a budget to personalize your workspace with peripherals of your choice.
* Vibrant Company Social Events: Connect and celebrate with exciting social events that bring our team together.
* Exclusive Employee Discounts: Enjoy special savings with our employee discount program on your favorite products.
* Employee Assistance Program (EAP): Access to comprehensive support services that promote employee well-being and work-life balance.
* Calm App Subscription: Receive 100% coverage for the Calm app, providing you with resources for meditation, sleep improvement, and stress management.
* Positive Company Culture: Join a workplace known for its supportive, inclusive, and dynamic culture.
* High Employee Retention Rates: Be part of a company where employees are valued and tend to stay, reflecting our commitment to employee satisfaction and growth.
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