Lead Service Designer – NHS (Remote / Cardiff)
£300 per day | Inside IR35 | 6-month contract (likely to extend)
Join a high-impact digital team supporting the NHS in Wales, driving forward transformation across vital health services. We’re looking for a Lead Service Designer with strong experience in user-centred design and Agile environments to shape services that truly meet the needs of the public.
What you’ll be doing:
* Leading the design of complex health services, with a focus on accessibility, sustainability, and user experience.
* Collaborating across multi-disciplinary teams and stakeholders to deliver innovative solutions.
* Embedding good practice and mentoring others within a growing User-Centred Design (UCD) team.
* Applying Agile and Lean methods while balancing user needs, value for money, and service constraints.
About you:
* Strong background in service design within digital transformation programmes.
* Experience in leading teams and working across complex stakeholder landscapes.
* Skilled in research synthesis, journey mapping, prototyping, and evaluating user outcomes.
* Knowledge of NHS or healthcare services is desirable but not essential.
The details:
* Location: Predominantly remote, with occasional travel to Cardiff
* Contract: Initial 6 months, with potential extension
* Start: ASAP following interview
* Hours: Full-time, Monday to Friday
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Staffing and Recruiting and Public Health
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