Receptionist GP Surgery - Part Time Approx 21 hours afternoon cover
We are a large, busy General Practice based over two sites looking after over 24,000 patients.
This is a part time role covering four afternoons Tuesday - Friday. Working hours are as below:
* Tues 13:00-17:30
* Weds 13:00-18:30
* Thurs 12:00-17:45
* Fri 13:00-18:30
This job is across both Park and Broomfield Surgery. Overtime to cover absence & annual leave is available.
We are looking for someone to be part of our busy reception team and who will strive to ensure our patients receive the best possible service from the Practice. You will deal with patients both face to face, over the telephone and via email.
If you have excellent communication and customer service skills, enjoy working under pressure and want to become part of a friendly, professional team, then this is the role for you.
Main Duties of the Job
Our Receptionists deal with day to day patient contact handling incoming calls requesting appointments and enquiries and welcoming patients into the Surgery. They also assist the GPs and Nurses with admin duties and are the first point of contact for anybody visiting the Practice.
Job Responsibilities
To assist with the smooth and efficient running of reception in a pleasant and courteous manner. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
To coordinate doctors and their patients during surgery sessions keeping both appropriately informed.
To maintain accurate and timely computerized data.
To keep the Practice premises to the quality and safety standards agreed.
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will depend upon factors such as workload and staffing levels:
1. Maintaining and monitoring the practice appointment system
2. Processing personal, telephone and e-requests for appointments
3. Answering incoming phone calls, transferring calls or dealing with the caller's request appropriately
4. Signposting patients to the correct service
5. Initiating contact with and responding to requests from patients, team members and external agencies
6. Readcoding data on EMIS
7. Photocopying documentation as required
8. Data entry of new and temporary registrations and relevant patient information as required
9. Inputting data into the patients' healthcare records as necessary
10. Directing requests for information i.e. SAR, insurance/solicitors letters and DVLA forms to the administrative team
11. Managing all queries as necessary in an efficient manner
12. Carrying out system searches as requested
13. Maintaining a clean, tidy, effective working area at all times
14. Monitoring and maintaining the reception area and notice boards
15. Supporting all clinical staff with general tasks as requested
16. Promoting a positive attitude within the reception team
Person Specification
Qualifications
* Educated to GCSE level or equivalent
* Experience of working with the general public
* Clear, polite telephone manner
* Competent in the use of office and Outlook
* Effective time management
* Ability to work as a team member and alone
* Good interpersonal skills
* Ability to follow policy and procedure
* Polite and confident
* Flexible
* Motivated
* High levels of integrity and loyalty
* Sensitive and empathetic
* Ability to work under pressure
* Flexibility outside of core working hours
* GCSE Maths and English
* NVQ Level 2 in Health and Social Care
* Previous experience of working within a health care setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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