About Us
BaxterStorey UK is a leading hospitality provider with a passion for delivering exceptional experiences. With almost 20 years of experience, we've created beautiful spaces, exciting menus, and friendly teams to bring joy to every customer.
Job Description
We're seeking a talented Hospitality Service Expert to join our team. As a key member of our staff, you'll play a vital role in providing genuine hospitality and impeccable service to our guests.
Responsibilities
* Serve food and beverages to guests in a friendly and professional manner, ensuring their needs are efficiently addressed.
* Provide excellent customer service by being attentive to guests' needs at every point on their customer journey, answering questions and addressing concerns or issues in a friendly manner.
* Collaborate with all other staff to ensure the smooth flow of operations, supporting and contributing to creating an inclusive and safe working environment.
* Adhere to health and safety regulations, as well as specific food service or catering guidelines established on location.
* Maintain cleanliness and hygiene standards in the kitchen and dining areas.
Requirements
* A contagious passion for food and/or customer service.
* The ability to work within a collaborative and inclusive team environment.
* An adaptable attitude to challenges and opportunities, with a solution-oriented perspective.
* Previous experience in a similar role, especially in the food service industry (although not essential).
* Some knowledge of food safety and sanitation practices.
What We Offer
* A competitive salary of £11.44 per hour, reflecting the value of your skills and expertise.
* A comprehensive benefits package, including 28 days holiday, plus your birthday off, 3 volunteering days, 3 days grandparent leave, 24 weeks enhanced maternity leave, secondary career leave, wedding/commitment day leave, free meals on shift, bespoke training and development opportunities, apprenticeships for all experience levels, pension and life insurance, discounts through our HAPI app, wellbeing hub, access to employee assistance programme, and cycle to work scheme.
* A supportive and inclusive working environment, where you'll be encouraged to grow and develop your skills.