About the Role: We are seeking a dedicated Residential Liaison Officer to join our team and support a Decent Homes improvement program. You will play a crucial role in ensuring effective communication between residents, contractors, and project teams, ensuring minimal disruption and maximum satisfaction during refurbishment and renovation works. Key Responsibilities: Act as the main point of contact for residents, addressing concerns and providing updates on work schedules and progress. Build and maintain strong relationships with residents, ensuring their needs and queries are managed effectively. Liaise with contractors and site teams to coordinate work schedules and resolve any access issues. Conduct pre-entry visits, surveys, and assessments to inform residents of planned works and potential impacts. Provide support to vulnerable residents, ensuring appropriate measures are in place to meet their specific needs. Handle complaints and resolve disputes in a professional and timely manner. Maintain accurate records of all resident interactions, complaints, and resolutions. Ensure all communication materials, such as letters and notices, are clear, accurate, and distributed in a timely manner. Work closely with site managers and project teams to ensure smooth and efficient project delivery. Key Requirements: Previous experience in a similar Resident Liaison Officer (RLO) or Customer Service role within social housing, construction, or refurbishment projects. Strong communication and interpersonal skills, with the ability to engage effectively with residents from diverse backgrounds. Excellent problem-solving abilities and a proactive approach to resolving resident concerns. Ability to work independently and collaboratively within a team. Strong organizational and time-management skills. Proficiency in Microsoft Office (Word, Excel, Outlook) and experience maintaining records and reports. A valid driving license and access to a vehicle (preferred but not essential). What We Offer: Competitive salary and benefits package. Opportunity to work on a meaningful project improving the quality of residents' homes. Supportive and collaborative work environment. Career development opportunities. If you are a proactive and compassionate professional with a passion for resident engagement and project coordination, we would love to hear from you