Job Description To provide administrative support to sales colleagues, generating contracts, creating losing notifications and resolving queries within a given SLA. This role sits with one of Daisy Communications brands - XLN for Small Business Up to 12 months fixed term contract - to cover mat leave Salary: £22,308 per annum Location: Sheffield Working Hours: Monday to Friday 09:00 – 17:30 Key responsibilities: Monitoring team mailboxes Sending contracts out and progressing these with our customers/gaining suppliers Creating opportunities for sales Resolving issues on contract queries or rejected orders Working as part of a team against agreed framework, SLA’s and KPI’s Be vigilant for possible fraudulent activity and if necessary resolve/raise to relevant persons Consistently monitor department compliance Carry out any ‘ad hoc’ assignments as and when required. Monitor and reduce department credits and bespoke Manage cancel pending cloud voice accounts to ensure leads are worked and cancelled where necessary Produce help sheets for continuous department improvement