Position: Support Technician
Location: Labman HQ, Seamer, North Yorkshire
Salary: From £38,000 (based on experience)
Job Opportunity
Due to increasing demand for both our custom automation and robotic laboratory products (MultiDose), Labman is looking to hire enthusiastic, self-motivated and professional Field Support Engineers. The successful candidates will work within a well-established Support Team and be based from Labman HQ in North Yorkshire, UK. Focusing on MultiDose initially, you will take completed products from our internal production team and configure them for the customers’ consumables. You will then deliver and install MultiDose at the customers’ site and conduct user training. As part of the wider Labman Support Team you will also be involved with supporting our custom automation. The job will be challenging and dynamic with opportunities to learn and develop your skillset, meet customers and travel.
What the Job Involves
* Performing scheduled preventative maintenance and planned improvements to Labman custom automation, MultiDose and other products.
* Configuring the new Labman MultiDose to use customers’ consumables.
* Installing MultiDose at customer sites worldwide, potentially into clean rooms or gloveboxes.
* Communicating with customers, Labman Support colleagues, internal production and the MultiDose Product Manager.
* Conducting customer training in operating MultiDose, routine maintenance and fault diagnosis.
* Providing reactive technical support both on site and remotely.
* Fault finding and problem-solving with support from specialist teams.
* Documenting feedback & customer information to improve future design and customer experience.
* Following Labman’s procedures to log and document all support work undertaken.
* Embodying Labman values & behaviours.
Company Overview
Established for over 40 years, Labman Automation Ltd is an award-winning company with its HQ in North Yorkshire and offices in Bracknell and Liverpool. Labman designs and manufactures bespoke laboratory automation systems and products for a wide range of industries across the world.
We’re a company that prides itself on building strong relationships with our customers and meeting their technological challenges. Our purpose is to enable a world where science is not limited by technology. Our philosophy of engineering excellence is achieved through self-discipline with supportive leadership, sustainable partnerships, and openness. Our company structure encourages involvement and accountability from everyone, driven forward with kindness, humour & enthusiasm.
Essential Capabilities
* Degree or Apprenticeship in Mechanical, Electrical, Mechatronic, Robotics, Software or similar/applicable work-based experience.
* Strong problem-solving & fault-finding skills including decision making, clear communication, research & analysis skills.
* Enthusiastic temperament, relishes tackling dynamic situations.
* Experience with hand-tools.
* Customer facing role so presentable at all times.
* Ability to identify issues, diagnose faults and provide solutions.
* Willingness to regularly travel worldwide, sometimes at short notice; (expect 50% travel throughout the year and occasional weekends abroad).
* Ability to work independently, take initiative and prioritise work.
* Customer oriented with excellent verbal and written communication skills.
* Positive attitude.
* Driving license and Passport.
What We’re Offering
* Full and thorough training on the MultiDose product.
* 33 days annual holiday, raising to 38 over 5 years (includes public holidays).
* 5% employer pension contribution paid on full salary.
* Enhanced maternity pay (long term service applicable).
* Worldwide airport lounge access card.
* Travel remuneration (£50/night away).
* Free use of in-house gym, climbing wall and squash court when at HQ.
* Free access to counsellor and psychotherapist.
* Multiple social teams/groups from Photography club to 5 a side. Or the ability to start your own activity group.
* CPD support and annual subscription to appropriate body covered.
* Free onsite parking.
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