Job summary An exciting opportunity has arisen for an enthusiastic individual to join our team at St James Medical Practice as a Care Coordinator This role is part time, between the hours 8am - 6.30pm Monday to Friday, working pattern to be confirmed. Main duties of the job We are looking for a Care Coordinator who is able to provide a high quality, professional and effective Reception and Administrative service to patients, doctors, colleagues, health service professionals and others. About us We are a well-established Practice with a patient population of over 17,000. We pride ourselves on our team working together to provide a high-quality, effective, efficient and reliable service to our Practice population. Date posted 28 October 2024 Pay scheme Other Salary £11.84 to £12.25 an hour Contract Permanent Working pattern Part-time Reference number A0909-24-0001 Job locations St. James Medical Centre Edward Benefer Way King's Lynn Norfolk PE30 2FQ Job description Job responsibilities Greet patients and visitors to the practice, working on the front reception desk, answering queries, and redirecting requests were required. Answering incoming telephone calls, ensuring calls are documented and redirected accordingly. Book in, amend, and cancel patient appointments via our online system; Footfall, redirecting patient requests to the relevant clinician where necessary. Help patients to manage their needs through answering queries, making, and managing appointments, and ensuring that patients have good quality written or verbal information available. Provide coordination and navigation for patients and their carers across health and care services, working closely with social prescribing, health and wellbeing coaches, mental health practitioners within the PCN. Ensure those patients who require an urgent consultation are redirected to the GP/Emergency Practitioner and booked into an appropriate slot on the same day. Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols and redirecting to the Emergency Practitioner where required. Liaise with external services i.e., hospitals, to obtain up to date information for patients records. Ensure computerised appointment system is up to date. Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed. Advise patients of relevant charges for private services, accept payment and issue receipts. Ensuring all GDPR related queries follow internal procedures. Ensure correspondence, reports, results etc. are filed electronically in correct patient record and delivered to the patient via the telephone where relevant. Undertake administration tasks as allocated by the Deputy Operations Manager. Action starts and end of day procedures. Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes). Check tasks, notifications, and emails daily and action where necessary. Open incoming internal & external post and distribute to relevant people/departments. Complete all mandatory online training relevant for the role. Work safely always in accordance with Legislative requirements and Practice Policy and Procedures. Adhere to and always maintain patient confidentiality and information governance. Job description Job responsibilities Greet patients and visitors to the practice, working on the front reception desk, answering queries, and redirecting requests were required. Answering incoming telephone calls, ensuring calls are documented and redirected accordingly. Book in, amend, and cancel patient appointments via our online system; Footfall, redirecting patient requests to the relevant clinician where necessary. Help patients to manage their needs through answering queries, making, and managing appointments, and ensuring that patients have good quality written or verbal information available. Provide coordination and navigation for patients and their carers across health and care services, working closely with social prescribing, health and wellbeing coaches, mental health practitioners within the PCN. Ensure those patients who require an urgent consultation are redirected to the GP/Emergency Practitioner and booked into an appropriate slot on the same day. Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols and redirecting to the Emergency Practitioner where required. Liaise with external services i.e., hospitals, to obtain up to date information for patients records. Ensure computerised appointment system is up to date. Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed. Advise patients of relevant charges for private services, accept payment and issue receipts. Ensuring all GDPR related queries follow internal procedures. Ensure correspondence, reports, results etc. are filed electronically in correct patient record and delivered to the patient via the telephone where relevant. Undertake administration tasks as allocated by the Deputy Operations Manager. Action starts and end of day procedures. Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes). Check tasks, notifications, and emails daily and action where necessary. Open incoming internal & external post and distribute to relevant people/departments. Complete all mandatory online training relevant for the role. Work safely always in accordance with Legislative requirements and Practice Policy and Procedures. Adhere to and always maintain patient confidentiality and information governance. Person Specification Experience Essential Experience of working with the general public Desirable Experience in reception work Experience in administration work Experience in working within General Practice Qualifications Essential Good standard of general education GCSE Mathematics C or above GCSE English C or above Skills & Behaviour Essential Excellent communication skills (written and oral) Excellent IT skills - Word, Excel, Office etc Time Management and the ability to work to deadlines Problem solving skills Interpersonal skills Smart, polite and confident Planning and organising Performing under pressure Adaptability Using initiative Team working Self-motivated Flexibility Confidentiality Desirable Experience with SystmOne clinical system Person Specification Experience Essential Experience of working with the general public Desirable Experience in reception work Experience in administration work Experience in working within General Practice Qualifications Essential Good standard of general education GCSE Mathematics C or above GCSE English C or above Skills & Behaviour Essential Excellent communication skills (written and oral) Excellent IT skills - Word, Excel, Office etc Time Management and the ability to work to deadlines Problem solving skills Interpersonal skills Smart, polite and confident Planning and organising Performing under pressure Adaptability Using initiative Team working Self-motivated Flexibility Confidentiality Desirable Experience with SystmOne clinical system Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name St James Medical Practice Address St. James Medical Centre Edward Benefer Way King's Lynn Norfolk PE30 2FQ Employer's website https://www.stjamesmp.co.uk/ (Opens in a new tab)