Customer Technical Manager
Monday- Friday: Hybrid option
About Us
Growing is in our nature. Over 40 years ago, we started life as a small family farm with a handful of people and a modest range of crops. Today, we’re a global farming and food business working thousands of acres and employing thousands of people around the world to grow, process, pack and market a range of fresh produce.
Supplying our premium produce to some of the UK’s leading retailers and restaurants, we are very proud of what we do and how we do it. With our impressive green credentials, we truly are committed to sustainability, demonstrating continued investment in the latest technologies to help maintain our carbon neutral footprint.
The Role
An exciting opportunity for a talented Customer focussed Technical Account Manager to join our busy Team.
Applications are invited from committed, reliable and proactive individuals, capable of operating efficiently in a fast paced, dynamic working environment. Reporting directly to the Senior Technical Account Manager, candidates will have strong communication and interpersonal skills, confident of liaising at all levels both internally and externally, helping to maximise client engagement and unlock new business opportunities.
Highly organised with exceptional attention to detail, the Customer Technical Manager will manage high profile retail accounts by interacting directly with the Technical and Commercial managers. Delivering the business and technical strategy for each customer, whilst driving quality through collaborative, quality improvement plans involving the supply base, factory, farm and customer. Duties will also include analysing and managing customer performance data and enabling continuous improvement prioritisation. You will be working across the business to ensure customer requirements are communicated and met.
Key Responsibilities
1. Provide Technical Support to Customer contacts, primarily Technical and Commercial Managers
2. On-board new suppliers to relevant customer systems
3. Communicate and implement strategy plans internally
4. Develop quality improvement plans
5. Customer site visits and pre-production runs
6. Maintain customer score cards to seek and achieve continuous improvement
7. Manage NPD and EPD product launches and packaging trials
Requirements
Required Knowledge, Skills & Experience
8. Excellent communication and presentation skills
9. Commercial awareness
10. Strong interpersonal and relationship building ability
11. Previous experience in Quality or Technical Management (or equivalent discipline)
12. Previous FMCG or Food/Produce experience desirable
13. Knowledge of retailer codes of practice, requirements & systems desirable
14. Strong organisational skills and attention to detail
15. Effective project/priority management
16. Food Safety Level 2
17. HACCP Level 2
18. UK driving licence and ability to travel within the UK
19. Proficient in the use of MS Office applications, emails and the internet
20. Previous experience of Supplier compliance systems, Global GAP, Red Tractor, SMETA
NO AGENCIES PLEASE
Benefits
Why Work for Barfoots?
21. Investors In People - Silver Award status
22. Company pension scheme
23. Life Assurance
24. Employee Assistance Program
25. Benefits Platform
26. Development opportunities
27. Discounted leisure membership
28. Discounted vegetable box scheme
29. Cycle to work scheme
30. Free onsite parking
31. Approved training centre for Highfield qualifications
32. Rapidly growing company
33. Committed to Sustainability