Are you a Motor Complaint Reviewer who believes in fair outcomes for customers? Are you interested in getting involved in a growing sector within motor finance? If that sounds like you, then we have a great opportunity with a leading motor finance provider!
You will be managing your own case load of customer complaints from arrival to final response letter and everything in between. You’ll be working with a welcoming team in Bracknell on a hybrid basis who will provide comprehensive training and support as you get settled into the role.
What you’ll be doing as a Motor Complaint Reviewer:
Taking ownership of a pipeline of cases from start to resolution.
Logging new complaints, loading customer cases onto the client system ensuring all details are entered correctly.
Collecting and reviewing information from customers, dealers, motor manufacturers and repair garages.
Checking if the client is liable for the issues and deciding on a support plan for the customer.
Taking responsibility for queries/issues through to resolution.
Deciding fair outcomes for both customers and the business.
Writing templated outcome letters to the customer.
Managing expectations of all internal and external customers.
What we’re looking for in a Motor Complaint Reviewer:
Previous experience within financial services complaints.
Previous final response letter writing experience.
Proactive and confident handling multiple workstreams....