Job summary Job description We at the Sheerwater Health Centre are looking for a friendly Receptionist Patient Navigator to join our family run Practice. With the onset of the NHS changes, an opportunity for the role of Receptionist Patient Navigator has become available. The role will be suited to someone who is organised with excellent customer service skills for a fast paced environment where you can make a real difference to people's lives every day. Main duties of the job Responsibilities Answer the telephone in a courteous, timely and professional manner Communicate with patients and their families in a compassionate manner Communicate with GPs, other health professionals and their staff Make appointments and triage appropriately to the correct clinicians Perform any other administrative duties as directed Use clinical IT systems (full training will be provided) The ability to multitask and prioritise effectively whilst staying calm under pressure Has a good understanding of confidentiality; Flexibility in working pattern and duties; Ability to cope with and manage change; Opening up and locking up the practice as and when the hours dictate. Ad hoc admin duties as required. Computer literate. EmisWeb familiarity is desirable but training will be provided. Maintain patient and practice confidentiality at all times Work to clinical governance processes and standard Ensure all mandatory training is complete and up to date About us What We Offer: A supportive and friendly work environment. Opportunities for training and career development. A chance to work in a role that makes a real difference to peoples lives. If you are passionate about helping others and want to be part of a dynamic and caring team, we would love to hear from you Date posted 14 March 2025 Pay scheme Other Salary £11.44 an hour Contract Permanent Working pattern Part-time Reference number A3024-25-0000 Job locations Devonshire Avenue Woking Surrey GU21 5QJ Job description Job responsibilities Key Responsibilities: Greet patients and visitors in a courteous and professional manner. Manage patient appointments, including scheduling, rescheduling, and cancellations. Answer phone calls, emails, and queries in a timely and professional manner. Maintain accurate patient records and ensure confidentiality at all times. Assist in the preparation and organization of patient documents and information. Handle patient enquiries about services, prescriptions, and referrals. Provide administrative support to the clinical team, including processing paperwork and filing. Maintain a clean, organized, and welcoming reception area. Job description Job responsibilities Key Responsibilities: Greet patients and visitors in a courteous and professional manner. Manage patient appointments, including scheduling, rescheduling, and cancellations. Answer phone calls, emails, and queries in a timely and professional manner. Maintain accurate patient records and ensure confidentiality at all times. Assist in the preparation and organization of patient documents and information. Handle patient enquiries about services, prescriptions, and referrals. Provide administrative support to the clinical team, including processing paperwork and filing. Maintain a clean, organized, and welcoming reception area. Person Specification Qualifications Essential Admin skills essential Receptionist: 1 year (preferred) Desirable Admin skills essential Receptionist: 1 year (preferred) Person Specification Qualifications Essential Admin skills essential Receptionist: 1 year (preferred) Desirable Admin skills essential Receptionist: 1 year (preferred) UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Sheerwater Health Centre Address Devonshire Avenue Woking Surrey GU21 5QJ Employer's website https://www.sheerwaterhealthcentre.nhs.uk (Opens in a new tab)