Working Hours: Rota: Standby cover from 17.00 until 9.00am Monday to Thursday, 16.30 until 08.30am Friday and all-day Saturday and Sunday; and 6 hours per week undertaking lifeline duties.
Job Overview:
We are seeking 4 people to join our team as Lifeline Responders & Support Officers to provide support to our Lifeline team. Lifeline is a support service for the elderly and vulnerable tenants and residents of Charnwood Borough Council.
Your responsibilities will include:
* Undertaking welfare checks on customers who have activated their alarm and we have concerns for.
* Providing assistance such as gaining access to properties for emergency services.
* Attending to equipment faults and resetting fire alarms in the CBC sheltered courts.
* Providing assistance outside of normal office hours.
This service operates 24 hours a day, 7 days a week, 365 days a year.
You will work 6 hours per week in the lifeline office during normal office hours and be on call for 7 days on a four-week rota basis, working one week in every four. This includes weekends and bank holidays as per the rota.
You will be required to cover for colleagues’ sickness and holidays for which you will be paid overtime.
Candidates should have knowledge and understanding of handling sensitive personal information in line with Data Protection.
As this job is designated as a ‘regulated activity’ (i.e., it involves certain activities in relation to children and/or vulnerable adults), an enhanced DBS check is essential.
Full training will be provided for the successful candidate.
Suitable candidates must possess the following:
* Excellent communication skills.
* Ability to deal calmly and confidently with a variety of situations while promoting trust in our service.
* Ability to work using your own initiative and work well in a small team with a flexible approach to work.
For an informal discussion, please contact Julie Moss on 01509 643970.
We are a Disability Confident Employer and strive to promote a disability confident culture. To find out more about our Disability Confident commitments including reasonable adjustments and the guaranteed interview scheme please visit: www.charnwood.gov.uk/pages/equality_diversity_and_inclusion.
We have also signed the Armed Forces Covenant (AFC) and have achieved the AFC’s Employer Recognition Gold Award.
We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group, and Equality Working Group.
Find out more about this role and who we are by visiting Working With Us - Charnwood Borough Council.
About the Council:
Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people.
We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets.
Our services are built on our values: Pride in Charnwood; Customer Focused; and Working Together.
About Charnwood:
We are proud of our borough, and it is a great place to live, work, visit, and invest in. Charnwood boasts breathtaking landscapes which are great to explore.
At the heart of Charnwood is Loughborough, home to a world-class university, historic markets, and the only major bell foundry in the UK. It is a diverse community thanks to its student population and cultures from around the world.
Charnwood is located in the centre of the country with rail, road, and air links to the rest of the nation and the world beyond. Our investment brand in Charnwood describes the borough as being at the centre of innovation.
Our economy is increasingly diversifying, leveraging the incredible research that flows from the world-class Loughborough University and our science and technology-related industries.
Charnwood also has a wide-ranging portfolio of physical, cultural, and social assets, with many of the levers of sustainable and inclusive growth at our disposal.
There are a range of exciting developments and regeneration opportunities which will help create high-quality jobs and ensure continued economic prosperity.
No Agencies please.
Closing Date: 27/01/2025
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