Job Title: Technical Manager
We are seeking a highly skilled leader to spearhead our technical team in delivering exceptional quality and compliance across Home, Footwear, and Accessories categories.
Estimated Salary: £80,000 - £110,000 per annum depending on experience
Key Responsibilities:
* Develop and implement the Client's Quality Strategy with the technical team
* Evaluate and align the Technical team KPIs with the client's quality objectives
* Lead the Technical team through process improvements, fostering a best-in-class reputation internally and externally
* Represent the Technical team within the Trading function, ensuring clear understanding of the team's role in delivering the overall trading strategy
* Create an inclusive environment where colleagues feel engaged, communicate effectively, and develop their skills and capabilities
Supplier Management:
* Onboard new suppliers, ensuring they understand the client's quality requirements and ways of working
* Continuously improve supplier performance to drive efficiency and effectiveness, responsible for Quality and QC Supplier Scorecarding
* Manage processes for new and key line suppliers, ensuring correct due diligence is completed
* Conduct technical audits for all new factories and assess risk to the client arising from product safety, legislation, and supply base evolution
Conformance Responsibilities:
* Commercial approvals for major product failures and non-compliance management on products below required standards
* Returns management and customer complaints analysis, reducing quality-related returns, and dealing with major customer complaints
* Trading Standards relationship maintenance, addressing issues promptly and effectively
Candidate Requirements:
* Extensive multi-product technical experience at a similar level, with essential experience in Homeware
* Leadership experience in Technical teams
* In-depth knowledge of factory workings and manufacturing experience
* Clear understanding of working with multi-product offshore factories
Benefits:
* An excellent salary package including benefits