Job summary Job summary Park Crescent Health Centre is looking for a reliable, conscientious receptionist with excellent communication and customer service skills. Successful applicants will: Be confident and have a professional attitude. Have strong IT skills Be able to pick up new things quickly Have excellent written and verbal communication skills Previous GP surgery and System 1 experience is desirable but not essential, as full training will be given. Main duties of the job Main duties of the job Dealing with patient enquiries both on the phone and face to face. Updating patient records on our computer systems Liaising with the clinical team Competent use and understanding of the practice appointments system General administrative tasks, such as, registering new patients Responsibility for opening and closing the premises securely Processing and responding to email About us Overview of your organisation We are a large, busy, centrally located GP surgery in Brighton with a list size of 13,000 patients. We offer a wide range of health services including a Young Persons Sexual Health clinic, First Contact Physiotherapist, onsite Midwife and Wellbeing teams. We have a large clinical team consisting of GPs, ANPs, Practice Nurses, Health Care assistants, and a Mental Health Nurse,who cover all aspects of Primary Care for our patient population. We strive to create a positive atmosphere for our staff to work in, and provide a supportive environment. Date posted 07 March 2025 Pay scheme Other Salary £12.21 an hour Contract Permanent Working pattern Part-time Reference number A1099-25-0000 Job locations 1 Lewes Road Brighton BN2 3HP Job description Job responsibilities Main purpose of post: To provide a point of contact between patients, doctors and other medical staff. To represent the practice to all patients and visitors to the practice. To play their part in patient welfare by keeping confidential medical records up to date at all times. To carry out administrative functions to support patient care Reception Duties: Book appointments in accordance with practice policy. Have thorough knowledge of practices appointment system. Assist patients with queries and explain how to access services within the practice. To present a professional image to all visitors to the practice at all times. To answer incoming calls in a pleasant, friendly and professional manner. Register new patients, temporary residents and those needing immediately necessary treatment in accordance with practice policy in advance of their booked appointment. To make outgoing calls according to practice policy, working to confidentiality guidelines. Informing patients calling into the practice of their results, according to practice policy. Respond to all queries and requests for assistance from patients and other visitors. Ensure reception and waiting areas are kept tidy. Open up premises at start of day, turn off intruder alarm and make all necessary preparations to receive patients. Secure premises at end of day, ensure the building is completely secured, with the internal lights off and alarm activated. Receive and make calls as required and in accordance with practice policy. Administrative duties: Produce patient prescriptions according to practice policy Alter patients personal details on computer and manual records accurately. Manage pathology links dealing accurately and efficiently with results. To receive and distribute post from internal and external sources. Scanning of patient correspondence Handling invoices/payments for medical reports and forms File and retrieve medical records Job description Job responsibilities Main purpose of post: To provide a point of contact between patients, doctors and other medical staff. To represent the practice to all patients and visitors to the practice. To play their part in patient welfare by keeping confidential medical records up to date at all times. To carry out administrative functions to support patient care Reception Duties: Book appointments in accordance with practice policy. Have thorough knowledge of practices appointment system. Assist patients with queries and explain how to access services within the practice. To present a professional image to all visitors to the practice at all times. To answer incoming calls in a pleasant, friendly and professional manner. Register new patients, temporary residents and those needing immediately necessary treatment in accordance with practice policy in advance of their booked appointment. To make outgoing calls according to practice policy, working to confidentiality guidelines. Informing patients calling into the practice of their results, according to practice policy. Respond to all queries and requests for assistance from patients and other visitors. Ensure reception and waiting areas are kept tidy. Open up premises at start of day, turn off intruder alarm and make all necessary preparations to receive patients. Secure premises at end of day, ensure the building is completely secured, with the internal lights off and alarm activated. Receive and make calls as required and in accordance with practice policy. Administrative duties: Produce patient prescriptions according to practice policy Alter patients personal details on computer and manual records accurately. Manage pathology links dealing accurately and efficiently with results. To receive and distribute post from internal and external sources. Scanning of patient correspondence Handling invoices/payments for medical reports and forms File and retrieve medical records Person Specification Experience Essential -Experience working in a customer service role -IT literate Desirable -Experience of working in a GP surgery or healthcare environment -Working knowledge of System One or other clinical system Person Specification Experience Essential -Experience working in a customer service role -IT literate Desirable -Experience of working in a GP surgery or healthcare environment -Working knowledge of System One or other clinical system Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Park Crescent Health Centre Address 1 Lewes Road Brighton BN2 3HP Employer's website https://www.parkcrescenthealthcentre.nhs.uk (Opens in a new tab)