COVID-19 Patient Access and Vaccine Supply Manager
NHS AfC: Band 6
Shropshire Community Health NHS Trust believes in fairness, equity and above all values diversity in all aspects of its work, as a provider of health services and as an employer of people. We provide visa sponsorship to applicants who require a visa to work in the UK, providing the role you’ve been recruited to meets the requirements set by the Home Office.
Job overview
Please note that this job does not meet the salary requirements for work visa sponsorship and as such we will be unable to progress your application if you do not have the right to work in the UK.
To have an up to date knowledge of all vaccination clinics and their protocols/templates to ensure that patients appointments are available for booking as appropriate to meet the needs of the service.
To have an up to date knowledge of all vaccination clinics and to ensure their needs for adequate vaccine to deliver the vaccination services are fulfilled.
Main duties of the job
1. Responsible for managing patient access, booking service functions, and creating pathways and SOPS for patient referrals.
2. Planning and organisation of complex clinics which may also include last minute patient cancellations and changes in National Protocols.
3. Responsible for booking systems, including testing, problem solving and reporting issues to the national service desk.
4. Responsible for ensuring we adhere to National Protocols and make any changes at pace, adjusting capacity plans, booking plans and clinic slots, as necessary.
5. Work closely with vaccination services team and external stakeholders to continually improve the management of patient appointments and targets.
6. Keep up to date with the best practices associated with the management of patient access and booking systems.
Working for our organisation
Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.
Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.
Detailed job description and main responsibilities
Please see the Job Description and Person Specification attached for further information on the role.
Person specification
TRAINING AND QUALIFICATIONS
* Educated to degree level or equivalent qualification / training / experience in a relevant field such as business administration management and/or project management plus further training and experience to post graduate diploma level equivalent.
EXPERIENCE
* Previous experience in booking and admissions scheduling processes and systems.
* Experience of working with simply book and the National booking system.
* Experience of accessing and using Foundry for vaccine supply and bookings information.
* Experience of working in teams.
* Extensive experience in advanced use of IT packages including keyboard skills and data manipulation.
* Previous experience of analysis of performance data and providing meaningful and credible information.
KNOWLEDGE AND SKILLS
* Skilled in the use of Microsoft Office, including Outlook, Word, Advanced Excel and PowerPoint.
* Ability to analyse and interpret complex information, pre-empt and evaluate issues, and recommend an appropriate course of action to address the issue.
* Excellent written and oral communication skills, with experience of preparing and presenting reports on complex issues to clinicians, management and staff at all levels.
* Experience of working with a number of data sources, developing and presenting data in a dashboard.
* Experience of using management information systems to ensure an integrated information approach.
* Quickly and expertly identify and investigate inconsistencies in data.
* System administration, escalation and problem solving skills.
* Confident to participate at meetings and presenting data.
* Ability to make decisions within a given framework.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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