Customer Care Associate – Aegon | Hybrid Role in Edinburgh
Are you passionate about delivering exceptional customer service? Aegon, a global leader in financial services, is hiring a Customer Care Representative to join their dynamic team in Edinburgh on a hybrid working basis.
With a strong reputation and nearly 180 years of industry experience, Aegon is dedicated to helping customers live their best lives through investment, protection, and retirement solutions. As a Customer Care Representative, you’ll use your background in customer service—whether from a contact centre, retail, hospitality, or face-to-face support—to handle enquiries efficiently and professionally.
If you’re a great communicator with sharp attention to detail and a commitment to providing top-tier support, this is the perfect opportunity to grow your career in a trusted, forward-thinking organisation.
About Aegon
Aegon, an international financial services group with nearly 180 years of history, is on a mission to help people live their best lives through innovative investment, protection, and retirement solutions.
Headquartered in the Netherlands with a legal seat in Bermuda, Aegon is listed on both Euronext Amsterdam and the New York Stock Exchange. As a leading global investor and employer, Aegon is committed to making a positive impact on environmental and societal issues, shaping a better future while building successful, purpose-driven businesses.
Explore exciting opportunities with Aegon and be part of a company that combines heritage with forward-thinking innovation.
Position: Customer Care Associate
Job Type: Full Time
Location: Edinburgh (Hybrid Working)
About the Role
Hybrid Working: (post training) We believe in the power of in-person collaboration, and our hybrid model requires colleagues to be in the office a minimum of 40% of their time.
At Aegon UK, we are united through a single, clear purpose: Helping people live their best lives.
As a Customer Care Associate, you’re on the front line, the face of our business, the person that our customers rely on to help them manage their financial wellbeing. You’ll answer inbound calls from our customers and help them use the Aegon Platform to manage their money.
We take responsibility for our customers' satisfaction by listening to their needs and communicating in clear and easy-to-understand language. We are also hungry to learn and treat every day as a development opportunity.
We help our customers with the big stuff, for the moments that matter: Pensions, Savings, and Investments. We do this through the Aegon Platform, an online service which lets our customers keep the important things in one place, so it’s easier for them to make decisions and plan for their future.
We’ll train you. We’re not looking for financial experts (though they are very welcome!). When you join us, you’ll go straight into our Customer Care Training Academy and learn from some of our experts. All you need to bring is your hunger to learn, a drive to solve problems and the compassion to keep your customers' wellbeing at the heart of every interaction.
Requirements
We’d love to hear from you if:
* You’ve got experience in customer service (contact centre, face-to-face, retail, hospitality – that kind of thing).
* You’re a good communicator with an eye for detail.
* You can put yourself in a customer’s shoes, taking ownership and working flexibly to meet their expectations.
* You know your way around typical Microsoft Office tools like Outlook, Teams, Word, Excel.
How we’ll look after you:
* Our entry-level salary is £24,570 (or £12.60ph) but we’re flexible up to £27,700 (£14.21ph) depending on the experience you can bring.
* We’ll help you develop and grow with our Pay & Progression scheme.
* A non-contributory pension between 8%-12%.
* A discretionary annual bonus, depending on personal and company performance.
* 34 days leave per year (including bank holidays, pro-rated for part-time).
* We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our staff live their best lives.
What Happens Next?
The first step in our process is designed to find out more about you, your skills, and behaviours. You’ll initially be invited via email to undertake a short series of games/tasks to help us learn a bit more about you. Candidates successful at that stage will be contacted to arrange a screening call. If that goes well, you will be invited to interview in person at our Edinburgh office.
The legal bits
We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us.
Required Documents
* CV/Resume
Application Process
Looking to grow your career with a globally respected financial services provider? Visit the OFFICIAL WEBSITE
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