Coulter Elite Resourcing is looking for a Head of Business Operations to join a well-established and highly successful client. This role offers an exciting opportunity to lead and develop teams, drive operational efficiency, and contribute to the company’s strategic growth. If you are a proactive and adaptable leader with a strong commercial mindset, we want to hear from you.
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Benefits
1. A vibrant and collaborative work culture
2. 25 days annual leave
3. A competitive salary package
4. Access to an employee assistance program
5. Additional leave entitlement based on length of service
6. Simply health plan
7. Optional pension scheme
8. Generous employee discounts
Responsibilities
9. Inspire and Lead Teams: Oversee and support 6 direct reports (4 managers, 1 HR Generalist and 1 Business Operations Assistant), conducting regular one-to-ones and providing strategic guidance
10. Strategy Implementation : Collaborating with senior management to execute business strategies and ensuring that the operations align with the organisation’s goals
11. Risk Management : Identifying potential risks to operations and developing strategies to mitigate them, ensuring the organisation remains compliant with legal and regulatory requirements
12. Budget Management : Overseeing budgets for operational departments and ensuring resources are used effectively and within budget
13. Enhance Operational Efficiency: Streamline day-to-day activities while implementing strategies to meet and exceed company objectives
14. Solve Problems and Innovate : Analyse challenges, deliver swift and effective solutions, problem solve with confidence and continually enhance processes to optimise performance
15. Champion Compliance and HR Excellence : Ensure adherence to company policies and HR legislation, support recruitment, and oversee health and safety initiatives across showrooms and head office
16. Manage Projects and Budgets: Deliver key initiatives on time and within budget while providing direct support to managing directors on special projects
17. Communicate with Clarity: An outstanding communicator, used to working within a diverse workforce and able to manage complex and sensitive situations with thought, confidence, and sincerity. Foster transparent and consistent communication across teams, the wider business and key stakeholders, ensuring everyone is informed of updates and business changes
18. Highly organised : with the ability to balance their priorities across multiple projects and priorities.
19. Personable and engaging possess the ability to speak coherently and articulate their thoughts and opinions to instil confidence and reassurance with every interaction
20. Highly analytical, adept at interpreting large volumes of intricate workforce data and translating them into actionable insights that inform effective management decisions
21. Proactive in their approach: Takes initiative to see what’s required within business areas to support where needed
22. Adaptability : Ability to handle fast-paced environments and adapt to changing business needs.
23. Compliance with UK Health and Safety Regulations : Ensure the company adheres to the Health and Safety at Work Act 1974 and other relevant regulations, conducting regular risk assessments, maintaining safety protocols, and ensuring staff are trained on emergency procedures and safe work practices
24. Incident Management and Reporting : Investigate workplace incidents and near-misses, implement corrective actions to prevent recurrence, and maintain accurate records to comply with HSE reporting requirements (e.g., RIDDOR)
Ideal characteristics
25. Proven expertise as a Business Operations Manager
26. Exceptional leadership and team management skills
27. Strong analytical and problem-solving abilities
28. Comprehensive knowledge of HR practices and compliance
29. Proficiency in process improvement and risk management
30. Excellent organisational and communication skills
31. Experience managing projects and budgets effectively
32. Keen to roll up their sleeves and get stuck to support the success of the business
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