Company Overview:
We are a values-driven business, dedicated to making things fairer for our members and their communities. Our goal is to provide excellent customer service while fostering an inclusive environment where everyone can thrive.
Job Description:
The Customer Team Leader plays a vital role in leading our store team, ensuring seamless operations, and delivering exceptional customer experiences. As a key member of the leadership team, you will be responsible for coaching, supervising, and mentoring colleagues to help them grow professionally.
Key Responsibilities:
* Foster a positive and supportive work environment that encourages collaboration and open communication among team members.
* Develop and implement effective strategies to drive sales growth, improve customer satisfaction, and increase employee engagement.
* Maintain high standards of store appearance, cleanliness, and organization, ensuring a welcoming atmosphere for customers.
* Serve as a role model, demonstrating strong work ethic, adaptability, and a commitment to excellence.
Requirements:
To succeed in this challenging and rewarding role, you must possess:
* A genuine passion for delivering exceptional customer experiences and building strong relationships with colleagues and customers alike.
* Strong leadership skills, including the ability to motivate, coach, and develop team members to achieve their full potential.
* Excellent communication and interpersonal skills, enabling effective collaboration with diverse stakeholders.
* A results-driven approach, with a focus on achieving sales growth, improving customer satisfaction, and driving operational efficiency.