We are looking for an enthusiastic and motivated administrator to join our small and friendly team to provide comprehensive support for the Community Paediatric Dietitians, managing the referral process for our children, young people and their families who are referred into the service.
You will be based either at The Peacock Centre, Cambridge or The Oak Tree Centre, Huntingdon.
To provide comprehensive administrative support for the Community Paediatric Dietetics Team. Managing the referral process for our children, young people and their families who are referred into the service.
Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
Main Duties and Responsibilities
1. Support and manage the patient referral process.
2. Use electronic patient management system to register, process, check, update and discharge patients.
3. Type appointment letters, clinical letters and discharge letters.
4. Maintain and update accurate patient records in accordance with standard operating procedures including scanning, filing, audio and copy typing.
5. Respond to all queries, correspondence and issues within department in relation to specialist services.
6. Support the management of the 18 week wait list, escalating any issues to the Lead Practitioner.
7. Prioritise and manage own workload.
8. Make suggestions and support the Admin Team Leader in introducing changes to administrative systems in line with service modernisation and integration.
9. Support any audits required by the services relating to this department.
10. Produce information and data relating to the services as required.
11. Participate in team meetings and share good practice amongst peers within the organisation.
Communication
1. Communicate effectively at all levels with parents/carers, colleagues, the general public and external agencies.
2. Maintain links with other relevant administration staff to ensure support network and common systems of working are developed and when necessary, demonstrate/assist less experienced colleagues with tasks.
3. Answer queries from doctors, clinicians and other staff, regarding clinics and patients.
4. Ensure effective communication between clinical staff and administration team using various mediums such as email, Microsoft Teams, and phone calls.
5. Assist with day to day queries into department.
6. Ensure that all information is disseminated to staff as appropriate.
7. Provide data and information for reports as required.
8. Provide narrative or description to data as required.
9. Ensure clear and effective liaison with other agencies, e.g. Education, Social Services, Police, etc.
10. Work in a manner that recognises the importance of confidentiality and the sensitive nature of the information that is being stored or shared.
Budgetary Responsibility
1. Order specialist equipment and consumable for services as required.
2. Receipt goods as required.
3. Monitor use of consumables within own area and identify areas of saving and make changes as required.
People Management
1. Demonstrate and train staff within the remit of your tasks.
2. Support staff undergoing induction within your department.
3. Maintain own professional development and requirement to take part in appraisal and KSF process.
Clinical and Practice Governance
1. Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.
2. Adhere to the Trust risk assessment and risk management processes.
3. Adhere to infection control policies and procedures.
4. Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services NHS Trust.
5. Participate in clinical and other audits as required.
6. Participate in relevant emergency preparedness process for their team.
General
1. Safeguarding people responsibility: Safeguarding children and adults at risk of abuse or neglect is a collective responsibility.
2. Develop and maintain role relevant safeguarding people competencies and comply with local safeguarding partnerships practice.
3. Maintain a safe and healthy environment for patients, visitors, and staff.
4. Adhere to the code of conduct on confidentiality and be aware of and adhere to all Trust policies and procedures.
This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within the Trust.
This advert closes on Wednesday 23 Apr 2025.
Proud member of the Disability Confident employer scheme
Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.
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