Customer Service Apprentice
Specsavers Nottingham
Hours: 37.5 hours per week including weekend working
Salary: Between £6.52 - £8.68 per hour.
Perks: Friends and family discounts, store discounts, company reward programme.
Become an Apprentice in our store and you’ll have everything you need to truly realise your potential – from experience in a full-time role to an industry-recognised qualification and the support of a global brand, all whilst earning a real wage.
At Specsavers, we’re always looking to the future - which is where people like you come in. We are currently looking for individuals who are enthusiastic about providing great Customer Service and would like to pursue a career in retail or management.This Apprenticeship opportunity will give you the chance to spend 13 months building the skills and confidence that come with training in a paid full-time job, all the time surrounded by a friendly, highly-experienced team who will support you every step of the way.
Another way of learning:
Your on-the-job training will sit alongside structured learning that will lead to a nationally recognised qualification. At the end of your year as an apprentice, you’ll be a fully-fledged Level 2 Customer Service Practitioner.
Why choose an Apprenticeship?
* Earn a salary(paid monthly)
* Gain valuable work experience in a full-time role
* Receive comprehensive and structured training, supported by a qualified assessor
* Deliver high-quality service in an innovative retail environment
* Become part of a team working towards a common goal
* Be entitled to paid holidays
And that’s just the start. With a highly respected and award-winning business behind you – one that invests in its people – there’s nothing to stop you getting on here. Who knows, you might even end up running your own store in years to come...
Who is this Apprenticeship for?
* Individuals who have lived in the EU for 3 years or more, with the right to work in the UK
We’re looking for people who are passionate about providing great Customer Service and wanting to pursue a career in this area. It’s important that you are a great listener and communicator because that’s what excellent service is all about. You’ll need to be enthusiastic, motivated and a team player with a real determination to make a difference both in your development and the business.
It’s essential you haven’t worked in the Customer Service sector before, this is a new adventure, but you will need the organisation, commitment, motivation and enthusiasm to deliver the great customer service our Specsavers visitors love.
What does the role involve?
* Efficiently answer all telephone calls to the store
* Respond positively to customer enquiries and direct them to the appropriate department.
* Respond positively to and resolve customer complaints.
* Customers receive advice about when we can provide them with an appointment closest to their requested time.
* Customers receive a positive and friendly approach to excite them about their planned visit.
* Customers are advised of the current promotions and any relevant contact lens or product information.
* Customers details are requested in an empathetic manner.
* Customers are advised their hearing aids/glasses are ready or delayed as appropriate.
* Customers receive a reminder call / text.
* Customer details are recorded accurately.
What’s next?
Ready to kickstart your career with a company that will support you to be the best you can be? For more detailed information about the Specsavers Apprenticeship programme, please click the link below.
https://join.specsavers.com/uk/apprenticeships
Before applying, please check that you are able to travel to the store location on a daily basis. If you have any questions, please speak to a member of the Recruitment Administration & Support Service Team on 01566 771888.
This vacancy will close once we have filled all available places. We therefore highly recommend early applications.
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