Main area: Two week wait first appointments
Grade: Band 2
Contract: Fixed term: 12 months (Service covers Monday - Friday 8am-6pm Saturday 9am-1pm)
Hours: Part time - 27.5 hours per week (Working between Monday - Saturday)
Job ref: 205-6479137-A
Site: University Hospital of North Midlands
Town: Stoke-On-Trent
Salary: £23,615 PA
Salary period: Yearly
Closing: 25/09/2024 23:59
Job overview
An opportunity has arisen to join the Outpatients administrative team as an Outpatients Clerk. The role will comprise of booking patient appointments across a range of specialities for the Cancer Bureau. As an Outpatients Clerk, you will be required to book any patients referred into the trust on a suspected cancer pathway into an appointment in accordance to NHS national targets. You will also be expected to support across other areas of outpatients should the need arise.
Team working skills are essential as is the ability to be self-motivated with the ability to work independently using your own initiative when needed.
Main duties of the job
The post holder is responsible for the patient’s journey from receipt of referral to appointment. To provide a proficient and effective system, in order to achieve the Trust’s targets. Identify, analyse and resolve issues relating to the patient pathway. To ensure that any subsequent follow-up appointment is patient-focused, efficient, and effective. Incorporating use of all the Trust's systems including: E-Referral Patient Administration system, I-portal, and any other systems to achieve a smooth pathway for the patient alongside accurate and safe Data Quality collection.
Most members of staff in the Trust have a responsibility for supporting the delivery of Planned Care Services, and the achievement of Cancer and RTT targets, whether in a supportive role or in terms of providing hands-on care. Application of the national rules and guidance is critical in relation to treating patients in a timely manner and chronologically, whether by clinical priority or in terms of length of wait. As part of the administrative support structure, the post-holder is responsible for adhering to the Trust’s Access Policy and Standard Operating Procedures.
Working for our organisation
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching, and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return, we ask all of our employees to make a commitment to the values, co-created by our staff, patients, and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust, we know that investing in, supporting, and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Detailed job description and main responsibilities
For more information on working for the Trust, please see the attached Job Description and Person Specification or contact the Hiring Manager.
Person specification
* Previous or current IT use/Skills
* Previous NHS experience
* 1 year + administration experience
Important information about your application
* All correspondence will be sent to you via the email address you applied from. Please ensure you check your emails regularly.
* References - please ensure you provide email addresses for all referees for the last three years of employment.
* We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith, or sexual orientation. Appointment will be based on merit alone.
* Flexible working will be considered in line with Trust policies.
* New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check.
* We work with ‘trac.jobs’ to support our recruitment process. If you have any queries regarding this please read this privacy notice.
University Hospitals of North Midlands NHS Trust (UHNM) has been awarded the Gold Award for proudly supporting those who serve. We actively encourage applications from the Armed Forces community.
We will communicate with you regarding your job application via email. Please be aware that we cannot guarantee the security of any emails sent/received via non-encrypted format.
If you would like support completing an application form, please contact the recruitment department on 01782 675533 where one of our trained assistants will be able to help.
At UHNM we are fortunate to receive a high volume of applications for many of our roles; on this occasion, we would reserve the right to close any advert early, therefore please apply without delay!
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