About us...
Holiday Inn Express and Crowne Plaza Terminal 4 is a dual brand hotel connected to terminal 4 via a covered walkway. It is directly connected to the underground, mainline and Elizabeth line. One side is the Holiday Inn London Heathrow Express featuring 457 bedrooms, an express bar and café, offering all-day dining with simple, honest food, and a lively bar. The other side is the upscale Crowne Plaza London- Heathrow Hotel with 304 elegant bedrooms, 13 suites and 4 high-tech meeting rooms. The hotel boasts a variety of exciting food and beverage outlets, including a Club Lounge and offers a 24-hour fitness studio. It has ample parking for both guests and employees.
A bit about what you will do...
The role of Housekeeping Office Coordinator is to coordinate housekeeping operations to ensure an efficient operation and to achieve the highest quality of cleanliness and guest satisfaction.
* Assist in managing the day-to-day activities of the housekeeping department.
* Schedule employees to ensure adequate coverage.
* Handle and maintain Lost and Found files and inquiries and follow up as needed
* Answer and document all calls into the housekeeping office
* Communicate and coordinate housekeeping work with related departments such as Front Office and Engineering
* Run and maintain boards, develop and maintain all housekeeping files.
* Ensure information properly communicated to Supervisors about arrivals, VIPs, Traces, departures,
* priority rooms and guest service equipment and any other important information.
* Prepare weekly schedules as needed
* Maintain trace file and follow up as needed
More about you...
* Strong leadership and motivational abilities.
* Clear communicator with the ability to interact across all levels.
* Being driven to deliver excellent and memorable guest service.
* Full understanding of financial aspects, budgeting and profit and loss.
* Strong analytical and organisational skills.
* Proactive approach to problem-solving.
* Flexibility to adapt to changing priorities and operational needs.
* Proven experience in managing, coaching, challenging and developing teams.
* Approachable and positive manner with a can do attitude.
* A smart and professional appearance.
* Proven track record in a similar position within a 4-star hotel.
* High standard of English, both written and spoken.
* Comprehensive user of point of sale and inventory systems.
* Holder of Alcohol License, Food Hygiene and Health & Safety Certificates.
* Hospitality Management degree or equivalent preferred.
* Experience of working with brand standards.
Whats in it for you
Competitive salary
Holiday 28 days holiday, enhanced after 5 years of service.
But theres more...
* Free meals on duty.
* Complimentary on-site parking is available whilst on duty.
* Discounted employee friends & family rates at Arora Hotels.
* Food and beverage discounts.
* Christmas gifts and employee parties.
* Introduce a friend scheme.
* Cycle 2 work scheme.
* UK attraction discounts @ Merlin Entertainments.
* Taste card.
* Life assurance scheme.
* Wage stream.
* Employee assistanceprogramme.
* Arora star employee recognition.
* Long service recognition award.
Grow with us...
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
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