Job summary Solihull Special Care Dental Service (Community Services) provides dental care for people of all ages with additional needs (Special Care Dentistry). A post has arisen for a Dental Receptionist to join our excellent dental team who are committed to providing a service of high quality dental care to the community we serve. The base for this post will be at Smiths Wood Dental Clinic in the North of the Borough. You will also be required to travel to other Dental Clinics across the Borough of Solihull as and when required including travelling during the working day therefore, access to personal transport and the holder of full driving license is essential. Main duties of the job To work flexibly within a special care community dental team providing high quality dental care for a wide spectrum of patients including adults, children, patients/clients with special needs, challenging behaviour and medically compromised patients. To be the first point of contact for staff, patients, carers and visitors who may visit the clinic in a courteous efficient and effective way providing a friendly and efficient patient-focused service. To carry out clerical and administrative duties to ensure the efficient operation of the dental clinic. About us We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this. Our commitment to our staff is to create the best place for them to work, and we are dedicated to: Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives. UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work. University Hospitals Birmingham is a Smoke-Free premises hospital. Date posted 13 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year pro rata Contract Permanent Working pattern Part-time, Flexible working Reference number 304-53326LD Job locations Smiths Wood Dental Clinic Solihull West Midlands B36 0UA Job description Job responsibilities Please Note : For a detailed job description for this vacancy, please see attached Job Description Job description Job responsibilities Please Note : For a detailed job description for this vacancy, please see attached Job Description Person Specification Qualifications Essential Typing/Computer studies NVQ 3 level or equivalent 5 GCSE's or equivalent including English & maths Experience Essential Experience of working in a Healthcare environment Experience of management of appointments and accurate handling of cash, receipts and banking procedures. Experience of Receptionist work Knowledge of I.T systems (Microsoft products) Additional Criteria Essential Standard keyboard skills Able to multi task and work under pressure Excellent communication and interpersonal skills are needed to communicate and liaise with patients (who may have berries to understanding), healthcare professionals, lab personnel, other dental departments, management team etc. Exchange confidential, sensitive information with clinical staff, clients in person and written format Able to deal with and support patients with complex medical conditions and disabilities: physical, medical and learning disabilities, extreme dental anxieties (phobia) Ability to travel between sites, to meet the needs of the service. Therefore it is essential that you hold a current driving licence and have access to a vehicle. Able to work effectively as part of a team To be friendly and approachable, Punctual, reliable, flexible Reliable Punctual Person Specification Qualifications Essential Typing/Computer studies NVQ 3 level or equivalent 5 GCSE's or equivalent including English & maths Experience Essential Experience of working in a Healthcare environment Experience of management of appointments and accurate handling of cash, receipts and banking procedures. Experience of Receptionist work Knowledge of I.T systems (Microsoft products) Additional Criteria Essential Standard keyboard skills Able to multi task and work under pressure Excellent communication and interpersonal skills are needed to communicate and liaise with patients (who may have berries to understanding), healthcare professionals, lab personnel, other dental departments, management team etc. Exchange confidential, sensitive information with clinical staff, clients in person and written format Able to deal with and support patients with complex medical conditions and disabilities: physical, medical and learning disabilities, extreme dental anxieties (phobia) Ability to travel between sites, to meet the needs of the service. Therefore it is essential that you hold a current driving licence and have access to a vehicle. Able to work effectively as part of a team To be friendly and approachable, Punctual, reliable, flexible Reliable Punctual Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name University Hospitals Birmingham NHS Foundation Trust Address Smiths Wood Dental Clinic Solihull West Midlands B36 0UA Employer's website https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)