STARTING IN MARCH 2025
#WE ARE UNABLE TO PROGRESS APPLICATIONS WITHOUT CLAIMS HANDLING EXPERIENCE#
The role will be worked on a hybrid basis 3 days in the office and 2 from home. All equipment will be provided.
Plus an annual £2000 performance bonus on top of basic salary.
The Role:
To provide a professional and proactive approach in assessing claims in line with the principles of treating customers fairly and adhering to Company procedures.
Deliver outstanding experiences to customers each and every day in line with our Business Partners contractual agreements.
Engage with others and collaborate to achieve the company Vision and Mission.
About You:
You must have at least 1 years insurance claims handling experience
You must have proven experience of providing a quality customer service within a pressurised office environment
You will have a genuine desire to provide a high level of customer service
You must be able to effectively manage multiple cases
You will have a high attention to detail and quality focus
You will have a proven ability to prioritise multiple tasks and work under strict timescales/under pressure
You must have an excellent telephone manner
Hours of Work:
Based on 35 hours per week. Shifts covering 8am to 8pm Monday to Friday. There will be a requirement to work 1 Saturday in 5. Hours on a Sat are 9am-5pm.
Benefits:
Bonus Scheme / Annual Leave / Private Healthcare / Eye Care Vouchers / Flu Vaccination / Interest Free Season Ticket Loan / Employee Assistance & Wellbeing Scheme.
Floss Agency is an employment agency and we are acting on behalf of our client.