Our Opening and Your Responsibilities
The Service Team are looking for a new member to join the Team! As Service Coordinator you will be responsible for coordinating resources to ensure the successful and timely completion of service orders.
* Customer Interaction: Handle inbound customer calls, emails, and queries, providing estimates and lead times for site visits, depot orders, and parts to ensure high customer service standards.
* Service Order Management: Oversee service orders from initial call logging to completion, keeping technicians' diaries up to date and ensuring depot repairs have the relevant purchase orders.
* Customer Feedback: Proactively update customers on service order statuses and spare part deliveries, keeping them informed of any changes or progress.
* Scheduling : Book and schedule planned service orders to ensure timely completion within the specified month as per contract activation details.
* System Maintenance: Maintain service management systems, ensuring orders are in the correct status and notes are current.
* Team Collaboration: Support other departments to foster a team spirit within the company.
What You Need to Succeed
• Strong communication skills – both verbal and written
• Proactive and works well on own initiative
• Excellent attention to detail
• Competent with MS Outlook and MS Excel
• Outstanding Customer Service
Our Offer to You
* International career development opportunities
* Agile working
* Supports working families through enhanced family-friendly policies and flexible working patterns.
* Promote individual learning, development, and growth within the company
* We advocate for work-life balance and offer 25 holidays, + Bank Holidays, and rewards length of service as your holiday entitlement increases to a maximum of 29 days once you hit your milestones.
* Buy or sell additional annual leave - up to 5 days.
* Health and Wellbeing of employees is crucial to us and as such all employees have BUPA healthcare, an EAP service, and access to our wellbeing portal. You will join a Trustee based pension scheme and have peace of mind with 4x life assurance.