Patient Pathway Navigator - Myeloma and Plasma Cell Disorders Service
University Hospital Southampton NHS Trust
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Main duties of the job
The Myeloma service is looking for a motivated and organised individual to take on the new role of Patient Pathway Navigator. The role will involve acting as a centralised point of contact for patients, working alongside the clinical nurse specialist (CNS) team escalating patients' concerns as appropriate. You will also be pivotal in coordinating the care of patients through their hospital care journey, providing the patient with the relevant information and coordinate any test preparations that need to be sent or collected by the patient.
Job responsibilities
Your interpersonal skills will enable you to quickly forge good working relationships within the hospital and make you someone our patients can trust to effectively co-ordinate their care.
You will be responsible for identifying any blockages or concerns in patient pathways, and recommending solutions and changes to current processes to improve service delivery and compliance.
Work closely with consultants, specialist nurses, clerical and other staff to deliver a co-ordinated, consistent management of patient cancer pathways. Escalate any clinical concerns to the appropriate clinician i.e., CNS/Physician Associate.
This role is ideally suited for those candidates who are already working at a Band 3 level or above, and looking to develop themselves within the NHS, whilst actively working in and supporting multiple teams around them.
The successful candidate will have a good grounding in medical terminology and experience of working in a pathway coordination/navigation role or similar.
Person Specification
Qualifications, knowledge and experience
* Training and experience in administrative roles to vocational level 3 or equivalent
* Good knowledge across a range of administrative work procedures including non-routine elements to Diploma level 4 or equivalent
* Good grounding in medical terminology.
* Relevant experience in an NHS setting with a wide breadth of speciality knowledge.
* Experience of working in a pathway coordination/navigation role or similar.
* Proficient in the use of all hospital computerised patient systems.
* Experience of working in a patient or customer facing role with ability to establish rapport.
* Service improvement training.
* Experience of working in an operational environment
* Knowledge of relevant cancer treatments, interventions and terminology
* Knowledge and understanding of cancer pathways
Skills
* Admin and clerical skills
* Analytical thinking
* Data analysis
* Communication
* Time management
* Diplomacy
* Working under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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