Our client is currently seeking a Customer Service Coordinator to work in their busy and expanding Engineering Department.
Predominantly you'll be managing the diaries of a team of engineers but in addition, you'll also be responsible for:
* Booking Preventative and Corrective maintenance visits for multiple engineers
* Invoicing Engineers Visits
* Ensuring all Client Account Administration is accurate and up to date
* Supplying Analysis reports to Management as requested for their weekly/monthly meetings
* Liaising with Managers on a daily/weekly basis, giving updates on jobs, difficult customers, queries with Engineers etc.
* Passively acquiring new Service Contracts
* General Correspondence
* Adhoc tasks as requested by a Manager/Director
To be successful in this role you will need to have:
* Strong Organisational Skills: You need to manage multiple tasks and schedules efficiently, ensuring that services are delivered on time.
* Excellent Communication: Have clear and effective communication with clients, engineers, and team members. This includes listening to clients' needs and conveying instructions accurately.
* Problem-Solving Abilities: Being able to quickly address and resolve issues that arise during the day.
* Customer Service Orientation: A coordinator should be empathetic and patient, understanding and addressing client concerns to ensure satisfaction.
* Adaptability: The ability to adapt to changing circumstances and handle unexpected challenges is important in maintaining smooth operations.
* Teamwork: Collaborating effectively with other team members and service providers to ensure cohesive service delivery.
* Attention to Detail: Ensuring that all aspects of service delivery are executed accurately and efficiently.
In return you will receive:
* Salary - From £26,000.00 to £28,000.00 (DOE)
* 24 days annual leave plus bank holidays
* Commission on all new Service Contracts won
* Company Pension
* Company Benefits scheme which gives you discounts on your shopping, travel, gym memberships etc. It also gives you access to professional services such as a 24/7 online GP
Additional benefits include:
* Commission pay
* Company pension
* Store discount
Schedule:
* 8 hour shift
* Holidays
* Monday to Friday
* No weekends
Mego Employment Ltd operates as both an employment agency for permanent staff and an employment business for temporary workers.
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