Your role will involve working within a team and using management tooling to monitor for incoming incidents and communicating with 3rd party suppliers. The role holder will take responsibility of chasing for updates and resolutions and will update the relevant tooling accordingly. On occasions the end user will need to be contacted for updates or further information. Your transferable skills and experience: •Strong communication skills, both written and verbal •Experience with basic IT applications •Able to collaborate and work well with others within a team environment, as well using initiative when working alone •Possesses strong planning and organizational skills •Has an analytical and creative approach to problem solving Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in Customer service administration this could be the next opportunity for you. Your benefits: •25 Days annual leave plus public holidays (3 flexible) •Pension – Double matching contributions of up to 10% •Life assurance •Companywide incentive plans •Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more) •Perks at work – employee discounts •Employee assistance programme / virtual GP