Product Support Engineer (Construction/Building/Agricultural Machines)
Desford (LE9) - 3 days a week onsite
Initial 12 Month Contract - likely to extend for the right person!
Hours: 37.5 hours a week, 08:00 - 16:00 Monday - Friday
Up to GBP22.10 per hour PAYE / Up to GBP29.95 per hour via an umbrella company
We are looking for a Product Support Engineer to join our client, a globally renowned Fortune 100 building construction machine manufacturer in Desford. This is initially a 12 month contract, which is likely to extend for the right person!
You will provide support services for a specific machine to improve repairability, maintenance & serviceability - the engineering side is varied, looking at all aspects of the machine. This is an excellent opportunity in a unique and varied role with cross-functional exposure across internal departments as well as field work, providing expert technical & service engineering support.
What would the Product Support Engineer (Construction/Building/Agricultural Machines) do?
1. Product Support: Support service engineering strategies and processes for a given product to improve repairability, maintenance & serviceability.
2. Deliver Technical & Service Engineering Materials: Produce or author comprehensive go-to-market technical and service engineering documentation for NPI and current machines.
3. Enhance Dealer Capabilities: Create and maintain high-quality publications to ensure dealer capability and service delivery quality, to enhance customer experience and support effective field service and maintenance of our client’s machines.
4. Supporting Product Launches: Collaborate with cross-functional teams to ensure the successful launch of new products, providing expert technical & service engineering support.
5. Continuous Improvement: Engage in continuous improvement initiatives to produce, refine and/or optimize product support publications and materials, or providing expert technical & service engineering support.
What skills and experience will the Product Support Engineer need?
1. 5+ years demonstrable hands-on experience in product support, service, and maintenance repair processes for off-highway machinery (e.g., building/construction/agricultural machines) - you’ll understand design requirements and have an appreciation from the customer side of the maintenance required for these large machines!
2. Good knowledge of general construction products or off-highway machine products and/or product applications.
3. Strong mechanical aptitude, product and systems knowledge, and a robust background in construction machine product engineering.
4. A strong and effective communicator, used to communicating internally and externally with customers.
5. Microsoft Office suite.
6. Authoring and writing technical manuals/documents experience is highly desirable.
To apply, please submit a copy of your up-to-date CV clearly indicating your relevant experience. Applicants must have an existing right to work in the UK and evidence of eligibility will be required. Suitable candidates will be contacted.
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