Job summary The Mandeville Practice, a dynamic and growing practice in Bucks, has an exciting opportunity for a motivated, enthusiastic and experienced Healthcare Assistant to join our team. The successful candidate would maintain our values of excellent patient care and join our vision of meeting the health needs of our diverse population. Previous experience of working as a HCA in a NHS GP Practice would be advantageous. The successful candidate would work as part of an excellent administrative and a multidisciplinary clinical team (including GPs, Nurse Practitioners, Nurses, and Clinical Pharmacists). We aim to develop positive, supportive and professional relationships with every patient, clinician and allied professionals that we come in contact with We use Emis Web clinical system Working hours: Minimum 37.5 hours per week Main duties of the job To assist in patient care and practice related duties as directed by and under the supervision of a registered healthcare professional. The post holder will work collaboratively with the general practice team to meet the needs of patients, following policy and procedures. CLINICAL RESPONSIBILITIES 1. Work under supervision of the clinicians in providing patient care 2. Assist in Minor Surgery Clinics 3. Run Chronic Disease Management Clinics About us The Mandeville Practice, a dynamic and growing practice in Bucks, has an exciting opportunity for a motivated, enthusiastic and experienced Healthcare Assistant to join our team. Date posted 04 October 2024 Pay scheme Other Salary Depending on experience No Contract Permanent Working pattern Full-time Reference number E0054-24-0030 Job locations Chiltern House Medical Centre Temple End High Wycombe Buckinghamshire HP13 5DN Job description Job responsibilities You will be required to undertake and record the following tasks: Measurement of blood pressure, temperature Measurement of pulse, height and weight Referral to weight management services Peak flow measurements-following additional training Venepuncture Collection of specimens as directed Urinalysis Blood Glucose monitoring patient education Application of dressings (as directed by the practice nurse) Ecgs Extended new patient registrations checks Additionally, you will also be required to Recognise changes in the patients observations which must be reported and acted on Assist clinicians in emergency management of patients Enable patients to access appropriate professional in the practice team Act as a chaperone Appreciate the Principles of Healthy Living Provide relevant health promotion literature for patients Is the link person within the practice for health promotion activities including cervical/ breast/bowel and chlamydia screening Carry out NHS health checks, CVD /Diabetic and any other requirements in line with the Local Incentive schemes/ Extended primary care contract and QOF Latent TB Testing Alcohol screening (audit C) for all new registrations aged 16 years and above Administer flu and pneumococcal vaccine as per the TWN CCG/practice guidelines Responsible for the collection of clinical waste/sample /sharps bins and take to designated storage areas ready for collection. Responsible for any spillages that may occur on the premises in line with infection control/practice policy 24 hour ABPM fitting /setting up of device Spirometry Clearly represent patients point of view to others NON-CLINICAL / ADMINISTRATIVE RESPONSIBILITIES Ensure stock items are ordered and provided in GP & treatment rooms, emergency equipment Maintain clinical equipment efficiently and ensures servicing is undertaken Follow infection control standards Contribute to new ideas to improve patient care Instruct patients in appropriate techniques or tasks Administrative Support to clinicians and non-clinicians Liaise with health care professionals Filing and record keeping as appropriate Undertake template entry as directed Help nursing staff order medicines, vaccines, and clinical supplies, and maintain stock checks of the previously mentioned items when directed Checking vaccine fridge temperature daily and checking expiry dates of drugs on a regular basis Follow up DNAs in accordance with practice protocol Work effectively in a team including Provide reception cover if requested including answering the telephone, receiving and transmitting messages, form filling, book patient appointments Interact with colleagues in a professional manner Always act in a way to protect the confidentiality of patients and maintain the integrity of the patient/health carer relationship Maintain and adhere to Health and safety principles at all times Always be aware of own limitations and do not carry out any task or procedure that is beyond the HCAs scope of competence In Clinical Practice, you are expected to Maintain set standards of organisation in development treatment rooms Take appropriate action if standards are not being met Recognise potential areas of conflict, preventing where possible and reporting to senior staff members if unable to resolve Attend regular study days and maintain safe standards of practice Maintain your personal development profile Act as a support and share good practice with other health care assistants To familiarise oneself with and endorse the Practice policy on confidentiality and ensure that all information concerning patients, staff and Practice business is treated as strictly confidential at all times. Job description Job responsibilities You will be required to undertake and record the following tasks: Measurement of blood pressure, temperature Measurement of pulse, height and weight Referral to weight management services Peak flow measurements-following additional training Venepuncture Collection of specimens as directed Urinalysis Blood Glucose monitoring patient education Application of dressings (as directed by the practice nurse) Ecgs Extended new patient registrations checks Additionally, you will also be required to Recognise changes in the patients observations which must be reported and acted on Assist clinicians in emergency management of patients Enable patients to access appropriate professional in the practice team Act as a chaperone Appreciate the Principles of Healthy Living Provide relevant health promotion literature for patients Is the link person within the practice for health promotion activities including cervical/ breast/bowel and chlamydia screening Carry out NHS health checks, CVD /Diabetic and any other requirements in line with the Local Incentive schemes/ Extended primary care contract and QOF Latent TB Testing Alcohol screening (audit C) for all new registrations aged 16 years and above Administer flu and pneumococcal vaccine as per the TWN CCG/practice guidelines Responsible for the collection of clinical waste/sample /sharps bins and take to designated storage areas ready for collection. Responsible for any spillages that may occur on the premises in line with infection control/practice policy 24 hour ABPM fitting /setting up of device Spirometry Clearly represent patients point of view to others NON-CLINICAL / ADMINISTRATIVE RESPONSIBILITIES Ensure stock items are ordered and provided in GP & treatment rooms, emergency equipment Maintain clinical equipment efficiently and ensures servicing is undertaken Follow infection control standards Contribute to new ideas to improve patient care Instruct patients in appropriate techniques or tasks Administrative Support to clinicians and non-clinicians Liaise with health care professionals Filing and record keeping as appropriate Undertake template entry as directed Help nursing staff order medicines, vaccines, and clinical supplies, and maintain stock checks of the previously mentioned items when directed Checking vaccine fridge temperature daily and checking expiry dates of drugs on a regular basis Follow up DNAs in accordance with practice protocol Work effectively in a team including Provide reception cover if requested including answering the telephone, receiving and transmitting messages, form filling, book patient appointments Interact with colleagues in a professional manner Always act in a way to protect the confidentiality of patients and maintain the integrity of the patient/health carer relationship Maintain and adhere to Health and safety principles at all times Always be aware of own limitations and do not carry out any task or procedure that is beyond the HCAs scope of competence In Clinical Practice, you are expected to Maintain set standards of organisation in development treatment rooms Take appropriate action if standards are not being met Recognise potential areas of conflict, preventing where possible and reporting to senior staff members if unable to resolve Attend regular study days and maintain safe standards of practice Maintain your personal development profile Act as a support and share good practice with other health care assistants To familiarise oneself with and endorse the Practice policy on confidentiality and ensure that all information concerning patients, staff and Practice business is treated as strictly confidential at all times. Person Specification Qualifications Essential -GCSE grade A to C in English and Maths -Qualified to NVQ level 3 in Health and Social Care -Literate and able to perform basic numerical calculations -Fluent in spoken and written English -Ability to accurately receive, record and relay information both verbally and written -Ability to store and retrieve files from numerical, alphabetical and computerised filing systems -Computer skill including working with the EMIS Web clinical system -Ability to work on own initiative -Ability to organise delegated work The candidate must have: -Health Care Support Experience -Phlebotomy -To have worked within a practice setting -Experience of working as a health care assistant or equivalent -Knowledge of local community and understanding of a multi-cultural, racially diverse population -Awareness of health and safety issues in the work place -Understanding of the need to keep and maintain accurate records -Understanding of equal opportunities -Understanding of the importance of patient confidentiality and the consequences of breaking confidentiality -Ability to work as part of a multidisciplinary, multi-agency primary care team -Polite and helpful manner -Enthusiasm to learn -Openness to explore alternative working practices -Flexible with working hours -Must have Hepatitis B/Covid Vaccine or be willing to undergo a vaccination programme Desirable -Candidates with both clerical and health care support experience will be at an advantage. Those candidates with only one set of experience must demonstrate a willingness to learn the other set of skills. -Experience of dealing with the public face to face and over the telephone -Fluent in one or more languages in the local community and willingness to use this skill in working with the public -Reception experience -Flexible with working hours Person Specification Qualifications Essential -GCSE grade A to C in English and Maths -Qualified to NVQ level 3 in Health and Social Care -Literate and able to perform basic numerical calculations -Fluent in spoken and written English -Ability to accurately receive, record and relay information both verbally and written -Ability to store and retrieve files from numerical, alphabetical and computerised filing systems -Computer skill including working with the EMIS Web clinical system -Ability to work on own initiative -Ability to organise delegated work The candidate must have: -Health Care Support Experience -Phlebotomy -To have worked within a practice setting -Experience of working as a health care assistant or equivalent -Knowledge of local community and understanding of a multi-cultural, racially diverse population -Awareness of health and safety issues in the work place -Understanding of the need to keep and maintain accurate records -Understanding of equal opportunities -Understanding of the importance of patient confidentiality and the consequences of breaking confidentiality -Ability to work as part of a multidisciplinary, multi-agency primary care team -Polite and helpful manner -Enthusiasm to learn -Openness to explore alternative working practices -Flexible with working hours -Must have Hepatitis B/Covid Vaccine or be willing to undergo a vaccination programme Desirable -Candidates with both clerical and health care support experience will be at an advantage. Those candidates with only one set of experience must demonstrate a willingness to learn the other set of skills. -Experience of dealing with the public face to face and over the telephone -Fluent in one or more languages in the local community and willingness to use this skill in working with the public -Reception experience -Flexible with working hours UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Primary Care Management Solutions Ltd Address Chiltern House Medical Centre Temple End High Wycombe Buckinghamshire HP13 5DN Employer's website https://www.pcmsolutions.co.uk (Opens in a new tab)