Job Overview
We are seeking a dynamic and ambitious Leisure Manager to oversee and enhance our leisure facilities and services. The ideal candidate will possess strong leadership skills, a passion for customer service, and the ability to manage a diverse team effectively. This role requires a proactive approach to sales management, ensuring that our leisure offerings meet the highest standards of quality and satisfaction.
Responsibilities
* Manage daily operations of leisure facilities, ensuring a welcoming and safe environment for all guests.
* Lead, supervise, and motivate a team of leisure staff, fostering a positive work culture that encourages professional development.
* Develop and implement sales strategies to promote leisure services, driving customer engagement and satisfaction.
* Communicate effectively with team and members, addressing any concerns or feedback promptly.
* Oversee scheduling, training, and performance evaluations of staff to maintain high service standards.
* Collaborate with management teams to create promotional materials that highlight leisure activities and events.
* Monitor facility usage and customer trends to identify opportunities for improvement and innovation in service offerings.
* Ensure compliance with health and safety regulations within the leisure environment.
Experience and Qualities
* Proven experience in team management roles within the leisure industry.
* Strong leadership skills with the ability to inspire and guide a diverse team.
* Experience in sales management.
* A customer-focused mindset with a passion for delivering exceptional service experiences.
* Ability to work flexible hours, including weekends and holidays as required by operational needs.
* High level of understanding of legislation and industry guidance relevant to the leisure industry.
* Pool and spa treatment and testing inclusive of plant room management.
* Knowledge of trends within the leisure and fitness industry.
* Experience of strategic planning.
* Experience of forecasting.
* Capable of profit & loss reporting and reviewing.
* Experience of performance management.
* Experience of marketing.
* Ability to uphold positive community relations.
Qualifications - Essential
* Level 3 Full First Aid at Work.
* Pool Lifeguard Qualification.
Qualifications – Desirable
* Swimming Teacher.
* ETM or similar.
* Sports Coaching.
If you are enthusiastic about leading a team in creating memorable leisure experiences, we invite you to apply for this exciting opportunity as our Leisure Manager.
Benefits
* Company pension.
* Free parking.
* On-site gym.
Schedule:
10 hour shift, Monday to Friday, Weekend availability.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Beverage Manufacturing
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