Job Description
Trainee Field Service Engineer
Location: Gloucestershire - Home-based with extensive travel required for on-site service and repairs.
Principal Purpose:
As a Trainee Field Service Engineer, you will be providing technical services and support for medical technology equipment and software solutions. You will diagnose and resolve complex technical issues, with a strong focus on customer satisfaction and meeting their requirements and expectations.
Key Responsibilities:
* Repair, Installation & Service: Train in the repair, installation, and servicing of medical technology equipment and associated software solutions.
* Technical Issue Resolution: Accurately diagnose and resolve technical issues related to equipment, software applications, IT networks, servers, and cloud-based technologies.
* Remote Support: Provide remote troubleshooting and repair services, ensuring quick and efficient issue resolution.
* Lifecycle Management: Support product and solution lifecycle management, from site surveys to decommissioning and disposal.
* Product & Software Modifications: Implement product updates, modifications, and regulatory updates (FCA's).
* Technical Expertise Development: Gain advanced knowledge and understanding of products and solutions through training and practical experience.
* Travel & Efficiency: Willingness to travel and stay away from home to ensure efficient service delivery.
* Collaboration with 2nd-Level Support: Communicate effectively with second-level support teams to report and resolve technical issues, sharing knowledge with engineers to improve service efficiency.
* Stock Management: Effectively manage car boot stock to reduce Mean Time to Repair (MTTR) and improve First Time Fix Rate (FTFR).
* Customer Engagement: Maintain high levels of customer engagement, manage expectations, and promote service offerings, ensuring effective communication at all levels.
* Brand Representation: Act as a brand ambassador, embodying professionalism and delivering exceptional service.
Requirements:
* HND or above or equivalent in a technical qualification: mechatronics, electronics.
* Full UK driving licence and right to work in the UK
Benefits:
* 25 days paid holiday plus bank holidays per annum plus Christmas closure. Additional days are given for long service.
* Company Sick Pay.
* Standard Life Pension (Salary Sacrifice Scheme) – Employer's Contribution is 8.5% of basic salary.
* Bupa Healthcare plus Medicash Level 1 benefit immediately at joining (mandatory benefit). The company pays for single membership and members can add families.
* Family-Friendly Policies.
* Agile/Hybrid working for applicable roles.
* Flexitime for applicable roles.
* Discretionary Pay reviews.
The estimated salary for this position is £30,000-£40,000 per annum, depending on experience.