Sherwood Truck and Van, part of Guest Group, is proud to be the UK’s largest Iveco Dealer Group & Fiat Van Dealer. We have been a family-owned and run business for over a century.
The Group now operates out of 13 full-service dealerships spanning across the East Midlands, West Midlands, North Wales, Cambridgeshire, Leicestershire, Derbyshire, Nottinghamshire, Staffordshire, and South Yorkshire.
Employee Benefits
* Paid Overtime.
* Increased holiday entitlement with length of service.
* Recruitment incentive awards.
* Cycle to work scheme.
Working Hours
8:30 am – 5:00 pm, Monday to Friday
Main Duties and Responsibilities
* Preparing job cards & raising invoices in line with works carried out & manufacturer guidelines using Kerridge DMS system, and outside customer authorisation platforms.
* Answering the telephone & dealing with customer enquiries.
* Dealing with customer enquiries on the Service Reception counter.
* Liaising with the team of technicians.
* Managing the shifts workload in accordance with customer expectations.
* Managing service bookings on a day-to-day basis.
* Liaising with subcontractors to arrange works and chasing when required.
* Keeping customers up to date with requests, costs, and authorisations.
* Completing estimates accurately, clearly, and quickly.
* Taking service department bookings ensuring efficient workshop loading, whilst attending to all customer requirements in an efficient manner.
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