About The Role With customer retention being at the heart of everything you do, you will use our Pinnacle Data Management System and other various manufacturer systems to: Make contact with existing Hatfields customers due for service & MOT (including an element of selling) Up-sell Hatfields products and services Undertake database administration before and after liaising with our customers Service admin support Occasional cover for basic service advising for holiday or sickness Skills The role is predominantly based on the telephone, therefore call centre and up-selling experience is preferred. The successful candidate will need a working knowledge of Microsoft Word, Outlook, and Excel. You must be a team player, have a can-do attitude, and a passion for delivering excellent customer service. You will also have: Excellent written and verbal communication skills Strong technical ability Extremely high attention to detail, with the ability to multitask while maintaining a high level of quality A creative mindset to tackle difficult tasks Proven telephone sales ability The candidate should have a working knowledge of automotive products, ideally with experience in a dealership environment, though not essential. Full training will be provided.