Position Summary
To supervise the technical claims handling within a Unit of broadspire by Crawford company and manage a portfolio of complex/and/or high value claims
Functional Knowledge
1. Quality driven technical cross class claims experience.
2. Pro-active and assertive claims handling approach
3. Team focused – working with colleagues throughout the business to achieve a common goal.
4. Ability to train and mentor staff including participation in internal case conferences
5. Responsiveness to change and change management
6. Appropriate understanding and application of FSA/TCF/DPA requirements Participate in internal audits, as required
7. Ability to interact with clients at all levels including operational staff, legal departments, insurers and captives.
General Background, Experience & Professional Qualifications
Essential
8. Demonstrate appropriate levels of technical claims handling capability/knowledge
9. Ability to traiin staff on techniicall aspects and act as a Mentor
10. Excellent attentiion to detail
11. Experience of Fraud awareness
Desirable
12. Progress towards relevant professional qualification
Key Responsibilities
13. Assist Team Manager in the supervision of the technical performance of the unit on a daily basis, including being the technical referral point for the team and senior person at internal case conferences.
14. Manage personal portfolio of claims.
15. Ensure reserves are regularly reviewed and accurate.
16. Assist with the conduct of technical audits of handlers work and drive technical performance to achieve targets.
17. Authorise payment requests in accordance with authority levels.
18. Support the concept of corporate governance, complying with all corporate requirements (including Company policies and procedures) – internal and external, as required.
19. To provide input to the Team Manager on appraisals from a technical file handling perspective
20. Highlight training needs and effectively plan and action delivery of training/mentoring.
21. Participate and contribute to the delivery of projects from time to time and ensuring work is completed within set timescales and to the client and Broadspire requirements.
22. Participate in Client interaction and supplier management where directed
Behaviours
23. Recognises and works as one team
24. Commits to team decisions
25. Works collaboratively with others to achieve individual and team objectives
26. Shares information, knowledge & experience freely with others
27. Enjoys work and has a positive impact on others
28. Builds and maintains positive relationships within and across the team
Skills
29. Ability to work as an individual and as part of a team
30. Attention to detail and accuracy
31. A positive attitude and a proactive approach to solving problems
32. Able to co-ordinate a variety of actions concurrently
33. Excellent customer service, communication and organisational skills
34. Able to co-ordinate a variety of actions concurrently
35. Team player
36. A level of flexibility
37. Desire to achieve quality results
In Addition
The jobholder will be required to carry out any other function or task that may be expected from them or assigned to them from time to time, within their span of knowledge and ability.
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