Job Description
Head South Hair & Beauty Studio are seeking a motivated and enthusiastic Receptionist to join our trendy salon located in the heart of Battersea at Northcote Road. The ideal candidate will have a passion for the beauty industry, a commitment to excellent customer service, and the ability to thrive in a dynamic salon environment.
Part-time only 3-4 days a week.
Availability to work during Christmas and New Year is ESSENTIAL
19th December to 24th December - 27th December to 30th December - 2nd January to 5th January.
Availability to work Thursdays, Fridays and Saturdays is required.
Previous experience/knowledge in the hairdressing/beauty industry is required.
What we offer:
* £12.50 an hour plus incentive schemes based on performance.
* Well-being package - access to retail discounts, cinemas, events, gym memberships and wellness activities.
* Referral program.
* Performance bonus scheme.
* Top-rated hair services for free (T’s and C’s apply).
* Exceptional staff discount for products.
* Executive training program provided by directors - grow your career to become a Salon Manager.
* Opportunities to develop in other areas as we grow (Marketing, HR, Event Management, others)
* Attendance to exclusive Fashion Events.
* Exposure working with A-list clients and Multinational Brands.
* Modern and inclusive Team Member’s areas.
Key Responsibilities:
* Communication: Answer phone calls and respond to client messages, providing accurate information and assistance.
* Customer Engagement: Actively engage with clients, both in-person and virtually, to foster a welcoming and attentive atmosphere.
* Scheduling: Schedule and manage appointments efficiently, maximizing stylist availability and client convenience.
* Transactions: Process payments and handle transactions with accuracy and integrity.
* Customer Service: Provide exceptional customer service, applying always the Head South customer service methodology ensuring client satisfaction and retention.
* Social Media: Assist the Social Media Manager in content creation and social media interactions.
* Salon Maintenance: Maintain a clean and organized work area, adhering to hygiene and safety standards.
Skills and Qualifications
* Previous experience/knowledge in the hairdressing/beauty industry is required.
* High school diploma or relevant work experience.
* Positive and proactive working attitude.
* Excellent communication skills.
* Confident, polite, effective, and friendly.
* Well versed in social media, (Instagram and TikTok).
* Fluent in English.
If you are a team player who is eager to learn and grow with our salon you are the right fit for us!