We are looking for a highly organised and driven Front of House Manager to lead operations at a sleek, new build-to-rent development in London. This vibrant BTR hotel-style property boasts exceptional amenities and requires an efficient, approachable manager to oversee the reception team and deliver a first class, engaging customer experience. If you thrive in a fast-paced environment and have a passion for hospitality, we want you to be part of this dynamic team You'll be responsible for overseeing the reservation system, ensuring efficiency and accuracy, while maintaining top-tier front-of-house procedures that set the tone for a flawless guest experience. You'll ensure they deliver outstanding service with enthusiasm and professionalism. Ultimately, your goal is to guarantee that every member feels valued, engaged, and leaves with a smile, creating lasting memories with each visit. Benefits: Access to stylish spa & gym. Car parking space. Free folding bike. F&B discounts. Key Role Responsibilities Managing the smooth operation of arrivals and departures, supporting your team to ensure check-ins and check-outs are conducted correctly. Coordinate with the housekeeping and maintenance teams to ensure the upkeep of the rooms is consistent. Ensure the property management system is consistently updated and kept current. Conduct a regular audit on membership payments to ensure payments are made on time. Chase any late payments. Conducting sales tours as required. Lead by example in delivering exceptional customer experiences and resolving any member concerns or issues promptly, professionally and with empathy. Who we are looking for? Experience in a Front of House role (preferably within residential / hotels) Scrupulous attention to detail and very strong organisational skills Exceptional leadership skills and ability to work in fast-paced environments. Flexibility to multitask and motivate a team across various working hours. Computer literate Excellent written and verbal communication and interpersonal skills To apply for this role, please send you CV today