Job summary
DISPENSER (Level 2 Qualified)
Part time 13 hours per week.
Thursday 13:30-18:30, Friday 9:00-17:30
Newent Doctors Practice has an exciting opportunity for a part time dispenser to join our expanding doctors practice in Newent, which is just 8 miles from the city of Gloucester on the edge of beautiful Gloucestershire. This is a new position created to support the growth of the practice. We are looking for an enthusiastic, committed and highly motivated individual to join our busy dispensary team.
We are ideally looking for an enthusiastic person with a Level 2 qualification in dispensing, who is flexible and willing to cover colleagues leave when required.
Main duties of the job
Thepost holder will be responsible for the processing of prescriptions inaccordance with practice policy and extant legislation. In addition, the postholder will be required to support the dispensary manager in ensuring ahigh-level of service is delivered at all times whilst supporting themulti-disciplinary team in line with the strategic objectives of the practice.
About us
Newent Doctors Practice is a ten GeneralPractitioner Practice with approximately 12,000 patients. We have an expanding team of staff including Clinical Pharmacists, Pharmacy Technicians, Receptionists, Dispensers, Practice Nurses,Phlebotomists, Clinical Pharmacists and Healthcare Assistants, Secretarial andAdministrative Staff, Reception Manager, Data Quality Officer and Practice Manager. We are part ofthe Tewkesbury, Newent, Staunton and West Cheltenham Primary Care Network(TWNS).
Job description
Job responsibilities
Job responsibilities:
The following are the core responsibilities of the Dispenser. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. To be responsible for checking all medicines dispensed, ensuring there are no discrepancies
b. Dispensing medicines to the entitled population safely and accurately
c. Collecting prescription charges in accordance with dispensary protocol
d. Maintaining stock levels within the dispensary, liaising with the dispensary manager to facilitate reordering
e. Receiving and storing supplies in accordance with current policy and accompanying instruction, ensuring the cold chain is maintained where applicable
f. Ensuring controlled drugs are dispensed in accordance with practice policy
g. Safe disposal of returned and/or out of date medicines
h. Ensuring all repeat prescriptions are processed within a 48-hour timeframe
i. Providing patients with advice regarding all prescription matters
j. Process prescription requests via email, phone, face-to-face and online
k. Ordering supplies of drugs and ensuring adequate stocking taking processes are followed.
l. Processing Dossett boxes
m. Endorse all prescription forms and collect charges as appropriate.
n. Work closely with the dispensary team to improve and monitor the service levels delivered to patients.
o. Work to standards set in the Standard Operating Procedures.
p. Assisting the dispensary manager in the preparation of monthly returns
q. Undertake training to keep up to date with advancements in dispensary systems
r. Maintaining a clean and safe working environment at all times
s. Ensure duties are carried out in a professional manner at all time.
t. Always maintain accurate records, read coding entries appropriately
Person Specification
Personal Skills and Attributes
Essential
1. Ability to develop effective relationships with colleagues and outside agencies
2. Ability to maintain confidentiality
3. Ability to work as part of a team.
4. Excellent communication skills (written and oral)
Qualifications
Essential
5. A formal level 2 qualification in dispensing
Experience
Essential
6. Providing a customer based service
7. Basic computer experience
8. Ability to work within a pressurised environment on a daily basis.
9. Clear, polite telephone manner
10. Competent in the use of Office and Outlook
11. Ability to promote best practice regarding all pharmaceutical matters
12. Effective time management (planning and organising)
13. Ability to work as a team member and autonomously
14. Good interpersonal skills
15. Problem solving and analytical skills
16. Ability to follow policy and procedure
Desirable
17. Working in a medical environment
18. Experience of working in front line customer service
19. Provision of health care advice and information to patients
20. Ability to effectively manage stock including ordering, rotation, disposal etc.
21. Capable of managing payments (invoices, cash etc)
22. Computer Literacy with a good working knowledge of SystmOne or Vision etc.