Job Advert
Key Purpose of the role:
The Senior SD Manager position is accountable for the day-to-day responsibility for ensuring the efficiencies, and responsive
running of the service delivery team.
Providing oversight to ensure the team are motivated, driven, appropriately supported and have all the tools and skills needed to
execute their roles effectively. The Senior Manager will also oversee the development, management and continuous improvement of
all SD systems, processes, and procedures needed to ensure all existing and new support services run smoothly.
Ensuring SD is compliant in all areas, including those services provided by Third Party Partners, and be the CRM subject matter
expert ensuring that new systems provide the data and information required and that it is analysed and communicated out internally
to Head of Service Delivery, plus other relevant Heads of Department, and externally as needed in a timely manner.
The Senior Manager will have proven leadership skills and a passion for developing and supporting talent within the team. Working
closely with the Head of Service Delivery to develop creative and robust long-term strategy and associated short term action
plans, supporting execution of those plans by ensuring budgets, KPIs and organisational objectives are met.
The Senior Manager will have a track record of delivering results whilst promoting a positive working environment both intra and
inter departmentally – success of the post relies on this.
Key Relationships:
Internal: Director of Services, Director of Finance and Operations, Service Delivery Team; Fundraising Team; Business Development
Team, Finance Team and Volunteering Team.
External: External service providers, partners, statutory health & social care services.
Key Responsibilities:
* Accountable for the management and performance of all team members, including recruitment and selection, induction, learning
and development and performance management.
* Support design and implementation of systems to collect and analyse output and outcome data for evidence-based decisions.
* Promote a culture of continuous improvement across the service delivery team.
* Provide clear, supportive and developmental line management to all line reports.
* Ensure lessons learned and best practices are incorporated into existing and new service design.
* Be the Subject Matter Expert for Service Delivery in the CRM systems design and delivery.
* Oversee Third Party Partners to ensure deliverables and quality of service of SLAs are met.
* Act as the point of escalation for any service-related issue from SD team or Third Parties and refer onto Head of Services as
and when needed.
* Produce regular reporting so that Head of Services and Director of Services has insight into service performance and trends.
* Maintain thoughtful, productive and supportive relationships with colleagues, respecting, reflecting and fostering our mission
and core values at all times.
* Represent the organisation at external meetings or conferences related to safeguarding and SD.
* Be an ambassador for Service Delivery internally within RABI and with external organisations.
* Contribute to the strategic and operational growth of the charity, participating and collaborating with colleagues across the
charity.
* Demonstrate commitment to Safeguarding, Equality and Diversity and Health and Safety promoting a safe and inclusive
environment.
* Undertake any other responsibilities commensurate with the post which management representatives may require.
Person Specification:
Essential
* Ability to act as an effective operational lead and have the capability to apply yourself to different challenges, people,
systems, quality, data analysis, reporting and acting on feedback.
* Experience of oversight of rigorous impact evaluations within a third sector (or similar) organisation operating nationally.
* Detail orientated with strong time managements skills combined with the capacity to lead and work on multiple initiatives, as
well as dynamically.
* Proven track record in the successful delivery of business change and business process improvement remote workers and partner
organisations.
* Excellent mentoring and management skills.
* Experience of engaging, influencing and sharing best practise with external partners and internal stakeholders.
* Outstanding communication skills, with the ability to clearly and concisely present recommendations in verbal, written and
presentation formats.
* Flexible, resilient and solution focused.
* Excellent IT software skills and adapt to new systems and processes.
* Full driving licence - Ability to travel across the UK.
Desirable
* With 5 – 10 years management experience, including management of a remote and or multidisciplinary team.
* Farming background or knowledge of the farming community.
* Excellent knowledge of current sector trends in relation to service provision in the context of the UK third sector.
This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments
at RABI.
Benefits:
* Enrolment to Nest on commencement of employment and then opportunity after probationary period to join RABI’s group pension
scheme with Standard Life after probationary period, where RABI make contributions equivalent to 10% of your basic salary,
provided you make a personal contribution of 5%.
* 28 days’ holiday, in addition to bank holidays (pro-rata if you work part time).
* Life assurance from day one.
* Support with personal and professional development.
* Access to our Employee Assistance Programme.
RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity
and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual
orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be
justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills,
experience, qualifications and abilities.