Who we are
Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.
With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games and 3,800 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, IL, and a land-based casino near the Nittany Mall in State College, PA, Bally's will own and/or manage 16 casinos across 11 states. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana.
Well, what about the team?
We are looking for a self-motivated individual who is enthusiastic and has a keen interest in CDD, safer gambling and related areas. The successful candidate will demonstrate good organisational and problem solving skills, and thrive when working under pressure and to tight deadlines.
The primary role of the Responsible Gaming Executive is reviewing member accounts and activities for money laundering and safer gambling risks, reaching out to customers where necessary via calls, live chat and email to establish source of funds, customer affordability and addressing responsible gambling concerns.
You'll be responsible for safeguarding our customers and the business by completing and assuring compliance to key/high risk operational processes. You'll be accountable for analysis of accounts, documentation and speaking to our players. You will be an integral part of process changes and accountable for documenting processes and controls. Everything you do will be driven by doing the right thing for the customer. At points where we receive documentation from our customers, processing these, recording the information in an accurate and effective manner and assisting in the decision making based on documentation will be another part of the role.
The successful candidate is required to work shifts between 6am-12am Monday-Sunday.
So, what will you be doing?
* Performing CDD & EDD, risk profiling and assessment on member account activities and transactions. Ensuring that responsible gambling is an integral part of the daily operations.
* Navigating and managing our back-office tools and alerts to complete safer gambling and AML reviews.
* Using your experience and knowledge of Responsible Gambling and AML to monitor and speak to our customers. Educating other staff in Responsible Gambling and AML strategies and procedures.
* Using investigative methods to identify source of funds & assess risk of money laundering or criminal activities.
* Monitoring and reviewing players’ accounts to ensure they're playing responsibly whilst meeting our regulatory requirements. This will include reaching out to players where required.
* Updating relevant member due diligence, risk profile records and document all findings. Ensuring all member accounts and supporting documentation is forwarded to management when additional investigation is required.
* Performing enhanced due diligence and risk profiling where applicable. Escalating all suspicious transactions and account activities, ensuring clear visibility across the business regarding escalated players.
* Performing and running ad-hoc functions, reports and assessments. Analysing trends and activities related to the groups regulatory compliance programme.
And what are we looking for?
* Have excellent written and verbal communication skills and possess excellent interpersonal skills.
* Have exceptional investigation, risk analysis, assessment, and decision-making skills.
* Have the ability to think like a player to build rapport and empathise whilst under pressure.
* Experience in online gambling in a compliance-based role such as Responsible Gambling, Fraud/Risk, EDD or AML.
* Be resilient when faced with objections and being able to overcome them positively.
* Possess the ability to act on own initiative and provide pragmatic solutions against tight timeframes.
* Be comfortable in a complex and ever-changing business environment with the ability to think outside the box.
* Be a logical thinker with a creative problem-solving ability.
This is what you'll get
* Annual bonus of up to 10%
* Pension plan
* Health insurance
* Company share scheme
* Volunteering days
* Wellness or Gym allowance
Equal Opportunities
At Bally’s Interactive, we are committed to promoting equal opportunities in employment and working conditions. Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work. We believe passionately that employing a diverse workforce is central to our success, this is our superpower.
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