Job Description Summary
GE Vernova's Power Conversion business provides electrification systems that are critical to customers' power and energy needs for their high-performance applications. We work with some of the world's major energy, maritime and industrial organizations, helping to enable a transition to energy efficiency and decarbonization, including through our specialist motors, drives and control technologies.
Job Description
As the Industrial Service Delivery Account Manager, you will play a key customer-facing role and act as single point of operational contact for after-sales activities to a specified set of Industry customers. You will be responsible for the delivery and commercial management of day-to-day customer enquiries for after-sales service and small upgrades. Some of the industries we work with are metals, mining, factories, renewables, research & development companies, among others.
In this role you will focus on:
* Being the customer advocate and taking the lead role in dealings with multiple major industrial sector customers.
* Managing the delivery of Long-Term Service Agreements including reactive and planned maintenance activities of Industrial sites.
* Resolving the commercial, technical, and quality issues on multiple contractual arrangements.
* Ensuring that all commercial procedures are observed and supporting the development of procedures and project management processes.
* Registering, compiling, submitting, and negotiating extensions of time, extras to contract and other claims as appropriate.
* performance.
* Handling all day-to-day reporting, resourcing, and planning activities from service contract customers.
* Liaising with management/project engineers/other departments to obtain technical, contractual, and financial solutions.
* Carrying out project reviews using SAP to control projects, check progress, manage cost, identify deviations from plan, detect risk and forecasting.
We are looking for a committed and professional individual with:
* Previous experience of working in a professional customer or account management role.
* Excellent customer service orientation and proactive problem-solving abilities.
* A willingness to work efficiently without direct supervision.
* Excellent written and verbal communication skills at all levels for the purpose of presenting or liaising with senior internal and external stakeholders.
* Good multi-tasking and time management skills.
* An understanding of key business financial procedures (invoicing/revenue recognition/debt management).
* Possession of or ability to obtain BPSS security clearance.
* Valid UK driver's license.
What will make you stand out:
* SAP and Salesforce knowledge will be an added benefit
* Has an engineering background or technical knowledge (desired).
Additional Information
Relocation Assistance Provided: No
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