Role: Sports & Recreation Assistant
Location: Eastbourne Sports Park
Hours: 20hpw (Weekdays & Weekends)
Salary: Up to £11,930.32 per annum (Age Dependent)
Closing Date: 31st March 2025
Background
Wave Active is an award-winning charity and social enterprise, supporting local communities with facilities, activities, and services to inspire active lifestyles. Our purpose is “Inspiring Active Lifestyles” and vision, “To be at the heart of the improvement of health and wellbeing in the Community.” Managing 15 leisure facilities and Newhaven Fort, across the Lewes District and Eastbourne Borough of East Sussex, we are passionate about providing opportunities that support individuals to gain, regain or maintain health, fitness, and wellbeing.
As a charity formed in 2006, Wave Active ensures that all surplus revenues generated from activities are reinvested back into the community in the form of facility developments, refurbishments, employment opportunities, new programmes of activity, and support for those with health conditions to make health improvements.
The Post in Context
The key purpose of this post is to ensure that the building is running smoothly. This means working with the Duty Manager to ensure the centre is clean and tidy and that customers are receiving great service. You will provide constant surveillance of customers in the facility, acting immediately and appropriately to secure their safety in the event of an emergency. When necessary, you will provide emergency care and treatment until the arrival of emergency medical services.
Customer Service
The priorities of the Sports and Recreation Assistants are:
* To provide a friendly and efficient service to all customers.
* To pro-actively provide information to promote the Sports Centre to the public at all times.
* To respond positively to customer enquiries.
* To sell gym memberships.
* To document and book in activities, events, and participants for classes.
General Tasks
* To clean all areas of the Centre including the gym, changing rooms, toilets, showers, storeroom, sports hall, and outdoor areas to ensure exceptional standards of hygiene and cleanliness.
* To ensure that all users behave in an orderly manner at all times and take appropriate action should any member of the public misuse the facilities.
* To assist with the delivery of continuous improvement plans.
* To set up and take down any equipment required.
* To assist in the maintenance, use, and updating of safety equipment and to ensure that the requirements of the Health and Safety at Work Act are properly adhered to.
* To be diligent about compliance with the Trust’s Health and Safety Policy.
* To take on relevant responsibilities during Emergency Procedures.
* To ensure day-to-day preparation of facilities, e.g., equipment and setups.
* To operate reception, telephones, and booking systems.
* To carry out any administration tasks as required.
* To supervise the centre as required.
* To be a key holder.
Other Duties
* To carry out other duties as required.
* To adhere to Wave Active Limited’s policies and procedures.
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