The following are the core responsibilities of the Practice Manager. There may be, on occasion, a requirement to carry out other tasks depending on factors such as workload and staffing levels. The Practice Manager is responsible for:
1. Overseeing the day-to-day operations of the organization, ensuring staff achieve their primary responsibilities.
2. Functional management of all clinical and administrative staff.
3. HR processes, under the guidance of Federation HR, including managing the recruitment and retention of staff; contractual issues, probationary reviews, staff performance, and disciplinary and grievance issues.
4. Establishing, reviewing, and regularly updating job descriptions and person specifications.
5. Developing, implementing, and embedding an effective staff appraisal process.
6. Maintaining an effective overview of and ensuring compliance with HR legislation.
7. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.
8. Keeping up to date with developments and changes within primary care.
9. Liaising with the Primary Care Network (PCN) and locality commissioners, attending meetings, and promoting collaborative working.
10. Ensuring the practice explores all opportunities to maximize income and reduce expenditure in conjunction with the Federation.
11. Supporting the Federation Associate Directors in overseeing organization accounts, ensuring year-end figures are presented.
12. Managing and preparing monthly payroll submissions and pensions for practice staff and GPs, working alongside the Federation HR team.
13. Managing the procurement of organization equipment, supplies, and services.
14. Coordinating the reviewing and updating of all organization policies and procedures and ensuring policies are effectively embedded into practice.
15. Leading change and continuous improvement initiatives; coordinating all projects within the organization.
16. Coordinating the compilation of organization reports and the practice development plan (PDP).
17. Ensuring the team reaches QOF/QIF/IIF/FAAS targets (supported by the nursing and administrative leads).
18. Adopting a strategic approach to the management of all patient services matters.
19. Developing, implementing, and embedding an effective communication strategy and marketing the practice appropriately.
20. Ensuring the organization maintains compliance with its NHS contractual obligations.
21. Actively encouraging and promoting the use of patient online services.
22. Publishing communications for internal and external use such as an organization newsletter.
23. Maintaining the organization and NHS Choices websites.
24. Facilitating and organizing clinical and practice meetings and maintaining up-to-date action plans.
25. Liaising at external meetings as required.
26. Engaging with patients and maintaining the effective running of the Practice Patient Participation Group.
27. Effectively managing all complaints in line with current legislation and guidance.
28. The management of the premises, including health and safety aspects such as risk assessments and mandatory training.
29. Managing the organization IT system, delegating staff to act as administrators.
30. Ensuring compliance with IT security and Information Governance.
31. Coordinating the organization diary, ensuring meetings are scheduled appropriately.
Secondary responsibilities: In addition to the primary responsibilities, the practice manager may be requested to:
1. Act as the primary point of contact for NHS(E), ICB, community services, suppliers, and other external stakeholders.
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