Experience level: Mid-senior
Experience required: 3 Years
Education level: Bachelor’s degree
Job function: Customer Service
Industry: Financial Services
Compensation: View salary
Total position: 1
Relocation assistance: No
JOB DESCRIPTION:
Being a member of the Operations, Risk and Control team, you will be part of a team that delivers world-class safety and soundness for the global financial services industry. The team provides a portfolio of core securities and superior transaction processing and client services support in an environment that minimizes risk and cost while maximizing efficiency. We are thought partners and advisors to the business, go-getters, and change agents who have a passion for aligning business practices with current laws and regulations.
RESPONSIBILITIES:
1. Determining how to promptly resolve client inquiries using internal and external resources.
2. Performing day-to-day processing activities for the operating area.
3. Ensuring strict adherence to procedures and critical time frames.
4. Contributing to develop/modify procedures and controls in order to reduce risk.
5. Interacting with participants, paying agents, transfer agents, and other DTCC operational areas.
6. Conducting, reviewing, analyzing, resolving, and escalating the results of any manual or automated Office of Foreign Asset Control screening, Section 311, and other compliance/regulatory related screening conducted by the business unit.
7. Supporting the department in adherence to Anti-Money Laundering/ Bank Securities Act policies and procedures as set-forth by various regulatory bodies.
8. Interfaces with clients, transfer agents, vendors, various regulatory bodies on a regular basis, as well as internal departments (e.g., Compliance, General Counsel's Office, Underwriting, and Finance).
9. Assisting management on routine automation/product development functions and in system testing as needed.
10. Contributing to management testing process and activities related to audits and risk management, and business continuity as needed.
11. Providing support, monitoring, and researching of cash balances (e.g., reconcile bank accounts, monitor, research and balance several internal accounts).
12. Providing support, monitoring, and researching of security/position balances (e.g., stock record balancing, client short position monitoring).
13. Aligning risk and control processes into day-to-day responsibilities to monitor and mitigate risk; escalating appropriately.
QUALIFICATIONS:
* Previous Customer Service experience highly desirable.
* Knowledge of the Financial Markets preferred but not necessary.
* Ability to work well in a team.
* Ability to multitask and use critical thinking strategies.
* Proficiency in MS Office products.
ABOUT: DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry’s needs and we’re working to continually improve the world’s most resilient, secure, and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost, and bring stability and certainty to the post-trade lifecycle. DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.
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