• • • • • • • • Client Advisor - Harrods (W RTW) A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care. WE ARE LOOKING FOR A STRONG AND EXPERIENCED CLIENT ADVISOR FOR OUR WOMAN'S CONCESSION IN HARRODS. THE CLIENT ADVISOR WILL BE A KEY TEAM MEMBER IN CONTRIBUTING TO THE STORE BUSINESS THROUGH ACHIEVING SALES GOALS, EXCELLENT CLIENTELING AND ALL KPI GOALS. KEY RESPONSIBILITIES: CLIENT CENTRIC ACTIVITIES: • STRONG PRODUCT KNOWLEDGE • MASTER THE CLIENT JOURNEY • CREATE STRONG CLIENT RELATIONSHIPS. • CLIENTELE AND PROACTIVE ENGAGEMENT WITH EXISTING AND PROSPECT CLIENTS AS PER PLAN DEFINED BY STORE MANAGEMENT • DELIVER THE VALENTINO COUTURE SERVICE IN AN IMPECCABLE WAY IN EVERY PHASE (PREPARATION FOR SALE, WELCOME, EXPLORING THE CLIENT, PRESENTATION OF THE PRODUCT, CLOSING AND FAREWELL). • FOCUS ON DEVELOPMENT AND RETENTION OF EXISTING CLIENTS, RECRUITMENT OF NEW AND POTENTIAL ONES. • ENGAGE THE CLIENT THROUGH EVERY SELLING OPPORTUNITY - WALK IN, PRIVATE APPOINTMENT, PHONE CONSIGNMENTS. • ACTIVELY PARTICIPATES TO ACHIEVE THE STORE’S SALES AND BUSINESS KPI’S IN PARTNERSHIP AND OTO APPOINTMENT ROUTINE. • ESCALATES ANY CLIENT ISSUES TO TEAM MANAGER (IF APPLICABLE) OR STORE MANAGER/DIRECTOR MERCHANDISE AND VISUALS: • DEAL WITH ALL SALES AND AFTER SALES ACTIVITIES (BOUTIQUE RETURNS, END OF SEASON, CUSTOMER RETURNS, REPAIRS, COMPLAINTS • ENSURE PRODUCT MAINTENANCE, REPLENISHMENT ON THE FLOOR. • KNOW THE WAREHOUSE STOCK OF ALL CATEGORIES TO ENSURE RE-STOCK SHELVES AND MAXIMIZE SALES. • RESPECT ADMINISTRATION AND OPERATIONS PROCEDURES. • LIAISE WITH THE IN-STORE VISUAL TO FOLLOW DISPLAY GUIDELINES; VERIFIES AND REPORTS ALL RELEVANT INFORMATION TO STORE MANAGEMENT. OPERATIONS: • KNOWLEDGE AND UNDERSTANDING OF COMPANY POLICIES AND PROCEDURES. • ABILITY TO USE POS SYSTEM TO PERFORM ALL CLIENT TRANSACTIONS. • WHERE AN OPS HC IS NOT PRESENT TAKES AN ACTIVE PART TO THE EXECUTION OF OPERATIONAL TASKS (INCLUDING SHIPPING/RECEIVING) REQUIREMENTS: • MIN 2 YEARS OF EXPERIENCE IN SIMILAR ROLE IN LUXURY RETAIL INDUSTRY • PROVEN TRACK RECORD IN SALES • EXCELLENT KNOWLEDGE IN PRODUCT AND CLIENT JOURNEY • MUST BE A TEAM PLAYER. • EXCELLENT ORGANIZATIONAL AND FOLLOW UP AND TIME MANAGEMENT SKILLS. • DEMONSTRATES CONFIDENCE AND ABILITY TO DEVELOP RELATIONSHIPS WITH CLIENTS, TEAM AND THE BUSINESS. • CLEAR AND CONCISE COMMUNICATION SKILLS – VERBAL AND WRITTEN. The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equity. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.