Strides Toronto is a multi-service agency providing a wide range of exceptional programs and services that improve the mental, social and physical health of infants, children and youth from the pre-natal stage to age 29, and their families. With a range of community, residential and treatment services, we build strength and resilience through equitable, accessible, client-driven services, system leadership and advocacy. We provide individual, group and family interventions that include mental health counselling, autism services, education, outreach and referral, early intervention, day treatment and community support. In its Lead Agency role, Strides Toronto collaborates with 24 publicly funded infant, child and youth mental health (ICYMH) core service providers to design and implement system-level improvements that promote access, responsive service delivery and experience, and positive mental health outcomes for young people and families across Toronto's diverse communities. To learn more about who we are and what we do, we invite you to visit our website at www.stridestoronto.ca
ABOUT THE ROLE
The Intake Coordinator acts as primary contact for all calls and requests for organization’s services or self-referrals to internal and/or external programming.
Salary range: $48,731 to $56,747 per annum
This position is represented by OPSEU local 567.
This is a full-time contract position until March 31, 2025.
WHY JOIN OUR TEAM?
* We provide a hybrid work model.
* We provide opportunities for growth and professional development.
* We are committed to providing an equitable and inclusive environment where our diverse team members and clients can thrive.
* We have a collaborative and supportive Senior Management Team.
* We set high standards for performance, client outcomes, and implement best practices, which are demonstrated through our accreditation with the Canadian Centre for Accreditation.
WHAT YOU WILL DO
* Provide efficient responsiveness to each caller in a timely manner. Screen referrals to Strides Toronto in accordance with the Ministry and Strides policies and procedures, and to facilitate and ensure clients’ referral to an appropriate Strides service or other community program.
* Ensure ongoing consultation with program managers in order to provide responsive and accessible intake services in a timely manner to clinical programs at Strides Toronto to remove barriers to service.
* Utilize data from assessments and screening tools, to determine service and priority needs of client and communicate with internal and external partners to ensure the client gains access to receive the required treatment/programming in a timely manner.
* Maintain a positive working environment, contribute to the organization’s mission and statement, and follow the organizational policies and procedures.
THE “MUST HAVES”
The following education, professional memberships and knowledge are a requirement for this role:
* Bachelor’s degree in Social Work, Social Sciences, Psychology or BACYC.
* Two years’ experience in children’s mental health services.
* Skilled in accurate documentation.
* Ability to manage crisis phone calls and support callers in the moment.
* Awareness of the role of inclusion, diversity, equity, and accessibility (IDEA) in the workplace and within the community being served by the position.
* An understanding of anti-black racism, anti-oppressive/anti-racism perspective in the context of the social determinants of health.
* Ability to recognize and identify situations where incidents of imbalance of power and privilege may occur and can result in possible negative impacts.
THE ‘NICE TO HAVES’
While not required, preference will be given to candidates with the following:
* Fluency in another language(s), including sign language.
BEFORE STARTING WITH US
As our work puts us in direct contact with youth and vulnerable persons in our community, with health and safety as a priority, the successful candidate must complete or obtain the following before commencement of their employment:
* A Vulnerable Sector police check.
* A positive police check does not automatically disqualify an applicant for a position with Strides Toronto. The Police Check will be reviewed and evaluated for the purpose of making a decision on suitability for employment in relation to the specific duties and responsibilities of the position being filled.
HOW TO APPLY
Please submit a cover letter and resume outlining your demonstrated education, certification (if applicable), working and related volunteer experience and how you meet specific requirements for this position, and any additional considerations you deem appropriate. The application deadline is November 7, 2024.
Strides Toronto is an equal opportunity employer. We benefit from diversity of lived experiences in the workplace and encourage applications from qualified candidates who reflect the diversity of the communities we serve. Strides Toronto is a participant in the Government of Canada’s 50-30 Challenge, a program which challenges organizations to improve access for women and/or non-binary people and other equity-deserving groups, including those identifying as: racialized, Black, and/or people of colour, people with disabilities (including invisible and episodic disabilities), 2SLGBTQ+ and/or gender and sexually diverse individuals, and Aboriginal and/or Indigenous Peoples to increase the representation and inclusion of diverse groups within their workplace.
In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Strides Toronto’s own policies, requests for accommodation will be considered throughout the hiring process.
We thank all applicants however, only those selected for interviews will be contacted.
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