Job Description
Job Title: Data Centre Manager
Location: Milton Keynes (SE1)
Reporting to: Regional Head of Data Centre Operations
Working Hours: Monday - Friday, 37.5 hours
Salary: £55-70k base + 5% bonus
About the Company
A leading edge infrastructure provider in the UK, offering regional businesses and service providers the platform to build, connect, and deploy applications for growth and innovation. The company operates a network of 12 strategically located edge data centres, interconnected through a low-latency network fabric that delivers cloud, connectivity, and compute services across the UK. With over 300 employees across multiple data centre and corporate office locations, the company supports over 1,000 clients in achieving their digital ambitions.
Job Purpose and Opportunity
The Data Centre Manager (DCM) is a key leadership position responsible for the overall operation of a data centre, ensuring optimal performance, efficiency, and compliance with company and regulatory standards.
This role involves managing and developing a passionate team, overseeing health & safety, security, maintenance, budgets, and commercial development of the data centre. The DCM will ensure that all certifications remain current and compliant while also managing third-party contractors and service providers.
A strong commercial understanding of the site is essential, as the DCM will work closely with Sales and Product Management teams to drive business growth. The DCM will also host prospective client visits and site tours to highlight the capabilities and benefits of the facility.
Success in this role will be measured by customer satisfaction, employee engagement, site availability, energy efficiency (PUE reduction), cost control, and effectiveness of investments.
Key Responsibilities
* Lead by example, embodying company values and fostering a culture of service excellence.
* Ensure compliance with health & safety, security, and accreditation requirements.
* Manage scheduling, shift cover, and holiday planning to ensure 24/7 operational continuity.
* Oversee budgets, ensuring financial controls align with company authorisation processes.
* Manage maintenance procedures and contracts with internal teams and third-party subcontractors.
* Ensure timely execution of Planned Preventative Maintenance (PPM) within budget.
* Optimize energy efficiency (PUE) and best practices for airflow, cooling, and equipment installation.
* Follow and improve service management processes, including Major Incidents, Change, and Problem Management.
* Maintain clear escalation procedures for unplanned site issues and liaise with subcontractors to ensure quick resolution.
* Monitor and ensure work on-site is performed per method statements and risk assessments.
* Provide high-quality technical support and service to clients via ticketing systems, phone, and face-to-face interactions.
* Host client tours, collaborating with Sales to showcase the data centre's capabilities.
* Maintain a strong focus on customer satisfaction, ensuring contractual obligations and service levels are met.
* Support Project Management teams to deliver client requirements on schedule.
* Keep the Risk Register updated.
* Maintain accurate documentation and reporting standards.
* Manage and optimise site capacity, including space, power infrastructure, and connectivity.
* Conduct weekly site inspections to maintain cleanliness, safety, and operational standards.
Additional Responsibilities
* Flexibility to adapt responsibilities based on business needs.
* Handle confidential and sensitive information professionally.
* Some out-of-hours work and participation in an on-call rota are required.
* Travel between sites may be necessary depending on location.
Our Ideal Candidate
* Degree-level education or equivalent experience in data centre operations and facilities management.
* Full UK driving licence.
* Proven experience in a mission-critical data centre environment.
* Client-facing experience, including handling challenging situations.
* Strong people management skills.
* Background in mechanical & electrical (M&E) systems.
* Proactive, driven, and solution-oriented approach.
* Excellent analytical, process, and documentation skills.
* Strong commercial acumen.
* High attention to detail and accuracy.
* Ability to work under pressure and meet deadlines.
* Understanding of UK regulatory requirements relevant to data centres, including health & safety legislation, ISO 27001, ISO 14000, and PCI compliance.
Company Values & Culture
The organisation values collaboration, responsibility, and continuous improvement. Employees are expected to:
* Put people first – Build positive relationships and foster inclusivity.
* Take ownership – Communicate effectively and celebrate success.
* Drive results – Be proactive and continuously seek improvements.
* Encourage growth – Support personal and professional development.
* Work together – Collaborate with colleagues and contribute positively.
Why Join Us?
This role offers variety, challenge, and a dynamic work environment where culture and well-being are priorities. The company promotes career development, extensive training, and leadership growth. Nearly half of the team has been with the organisation for 5+ years, reflecting a strong workplace culture.
Perks & Benefits:
* Pension scheme
* Private healthcare
* Cycle to work scheme
* Free breakfast & snacks
* Access to Udemy learning content
* Team socials
* Wellbeing day
* Birthday off
* Cashback rewards program
Diversity & Accommodations
The company is an equal opportunity employer, committed to fostering an inclusive and diverse work environment. Reasonable accommodations for the application and interview process are available upon request.
For more details about the role and to apply, please visit the careers page.