Customer Service Manager Macclesfield CheshireUp to £35K Bonus Full-time, Permanent Join a brand that makes customers feel confident and fabulous Pour Moi is looking for a Customer Service Manager to lead and develop our customer support operations across wholesale and B2C channels. If you’re passionate about delivering exceptional customer experiences, managing a high-performing team, and driving continuous improvement, this is the perfect role for you. Why Join Us? Up to £35K salary annual bonus scheme 25 days holiday (plus bank holidays) Flexible working opportunities Company pension scheme Health & wellbeing programme Casual dress and friendly team environment Employee discount and exclusive staff perks On-site parking The Role of Customer Service Manager Lead and develop – Manage and inspire the customer service team to deliver exceptional experiences across wholesale and direct-to-consumer channels Optimise processes – Continuously improve customer service operations, streamlining processes for better efficiency Customer champion – Build strong relationships with customers and resolve issues related to product availability, pricing, order processing, and shipping Cross-functional collaboration – Work closely with internal teams to enhance the overall customer journey Performance and reporting – Monitor service metrics, analyse customer interactions, and implement improvements People management – Oversee HR duties including one-to-ones, performance management, and holiday requests About You Proven experience in a customer service leadership role within a product-led industry (B2C and B2B) A natural customer-first mindset with a passion for enhancing the customer experience Strong problem-solving and communication skills, even in challenging situations Ability to implement digital services to improve efficiency Organised, proactive, and comfortable managing your own workload Ready to lead a dynamic team in a fast-growing brand? Apply today and be part of Pour Moi’s exciting journey.