Lead the Future of Customer Service Excellence Are you a seasoned leader with a passion for customer service and a drive for operational excellence? We’re searching for an exceptional Customer Care Team Manager to guide and inspire a high-performing team of Customer Care Consultants. Your Mission: As a key leader in the Contact Centre, you’ll play a pivotal role in shaping our service strategy, ensuring every customer interaction reflects our commitment to excellence. You’ll foster a culture of growth, accountability, and success, driving both team performance and customer satisfaction. What You’ll Achieve: Build a Winning Team: Lead, coach, and mentor consultants to deliver exceptional customer care while achieving performance goals. Drive Customer Excellence: Leverage insights from tools like Trustpilot, CSats, and Live Chat to continuously enhance the customer journey. Lead with Integrity: Ensure compliance with all regulatory and company standards while maintaining the highest levels of professionalism. Strategic Leadership: Identify opportunities for operational improvement and implement solutions that benefit customers and the business alike. Develop Talent: Recognize and nurture top performers, creating pathways for growth and advancement. Manage Resources: Work collaboratively with planning managers to ensure optimal resourcing for peak efficiency. The Ideal Candidate: We’re looking for an experienced manager who can balance big-picture strategy with hands-on leadership. The ideal candidate will bring: Proven Leadership Skills: Strong experience in coaching, motivating, and developing teams. Customer-Centric Mindset: A deep understanding of customer service processes and the ability to translate feedback into actionable improvements. Regulatory Expertise: Experience in regulated environments, with a focus on compliance and operational standards. Analytical Thinking: Proficiency in analyzing KPIs and operational reports to drive performance improvements. Organizational Excellence: The ability to manage multiple priorities effectively under tight deadlines. Preferred Qualifications: IF1 certification and proficiency in Microsoft Office. Why Join Us? Shape the Future: Take on a leadership role where your decisions make a direct impact. Grow Your Career: Enjoy opportunities for advancement and professional development. Collaborative Culture: Join a team that values innovation, teamwork, and integrity. Make a Difference: Lead a dedicated group of professionals committed to exceptional customer experiences. Take the Next Step in Your Leadership Journey This is your opportunity to make a real difference in a thriving organization that values leadership, innovation, and customer satisfaction